I often run into the issue when renewing access to database partners where a user's email they used for database access is different than the one used for Wikipedia. Ex: Example.Wikipedia@email.com vs Example.Newspapers@email.com. I'm hoping we would be able to add a field letting users specify an email address if (and only if) they used a different email than the one associated with their Wikipedia account.
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I appreciate it's a little more work for you, but in the meantime could you use your original signup sheet to double check renewing users' email?