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Maniphest T267492

Upload Wizard on Commons timing out with image in queue
Open, Stalled, Needs TriagePublic
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Description

Trying to upload a 18 MB JPEG file to Commons via the Upload Wizard at https://commons.wikimedia.org/wiki/Special:UploadWizard

Issue: The first time, it was always displayed as in the queue, but no progress was made. I aborted the upload; the second time, it was for a while in the queue, then a message "The server did not respond within the expected time" appeared. The third time, I immediately got that "The server did not respond within the expected time" message after trying to upload.

Other user confirms having same issue, see: https://commons.wikimedia.org/wiki/Commons:Village_pump#Upload_wizard_not_working_well_at_the_moment?

Browser used: Firefox 82.0.2

Event Timeline

Gestumblindi created this task.Nov 8 2020, 5:10 PM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptNov 8 2020, 5:10 PM
Gestumblindi updated the task description. (Show Details)Nov 8 2020, 7:08 PM
Gestumblindi added a comment.EditedNov 8 2020, 7:29 PM

I've now managed to upload that image quickly using the old ("classic") form at https://commons.wikimedia.org/wiki/Commons:Upload - it's File:Amanz Gressly plaque Laufen.jpg -, after the Upload Wizard still responded with a timeout ("The server did not respond within the expected time") when I tried it again, so it does look Upload Wizard specific to me, or specific to the way the Wizard is using for uploads.

Gestumblindi added a comment.Nov 8 2020, 7:42 PM

I also was able to upload a different, smaller JPEG file (5 MB) with the Upload Wizard right now; but normally, 18 MB shouldn't be an unreasonable size for the wizard that is supposed to handle much larger files easily...

Frettie subscribed.Nov 8 2020, 8:43 PM

There's problem in last step ... sometime few files last "in queue". And its so confusing!

(file size about 10-12 mb, jpgs)

Only "remove from queue" helps ...

Aklapper added a comment.Nov 8 2020, 9:56 PM

Hi, does anything appear in the network or console tab of the Developer Tools of your web browser when this happens?

Frettie added a comment.Nov 8 2020, 11:09 PM

Hi Aklapper,
so, for each rotation of file there was about 700 warnings and few errors (problem with err 404 .../Special:UploadStash/...).

J.

Aklapper added a comment.Nov 8 2020, 11:10 PM

Please provide warnings if they are related, and the full 404 URL.

Frettie added a comment.Nov 9 2020, 12:15 AM

Unfortunately (but i like this :) ) – it is ok now.

Josve05a moved this task from Incoming to Uploading (UploadWizard, cross-wiki upload, chunked uploading and API) on the Commons board.Dec 14 2020, 11:43 PM
Aklapper changed the task status from Open to Stalled.Feb 13 2021, 5:58 PM

Can anyone still reproduce and also provide specific error output from the browser's error and network consoles?

Vuvueffino subscribed.Jun 25 2021, 11:22 AM

This days and today always

  1. Upload Wizard after upload file webm VP8 (2Gb - 3,9Gb made with Kdenlive)
  2. "Assembling"
  3. "The server did not respond within the expected time"
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