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Auto-reply email from hello@wikimedia.org
Closed, ResolvedPublicFeature

Description

Is there anything that can be done to improve the look and feel of the auto-reply that comes from hello@wikimedia.org? Is there a way we can have the entire message on a single line so that "550-5.7.1" only appears once or there a way that we can somehow have this auto-responder be a singular text message without the code?

Use case(s) (list the steps that you performed to discover that problem, and describe the actual underlying problem which you want to solve. Do not describe only a solution):

Send an email to hello @wikimedia.org and you will get a reply that looks like this:


This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

hello@wikimedia.org
  host aspmx.l.google.com [142.251.163.27]
  SMTP error from remote mail server after pipelined end of data:
  550-5.7.1 Sorry. This email box is not monitored. If you need to speak to
  550-5.7.1 someone urgently about your donation to Wikipedia or the Wikimedia
  550 5.7.1 Foundation, please email donate@wikimedia.org. - gcdp 81-20020a370c54000000b006b5f48a986esi1547750qkm.84 - gsmtp

Benefits (why should this be implemented?):
Right now this is a less than optimal experience - in particular, the reply email - donate@wikimedia.org gets buried in the message.

Event Timeline

Based on talking with @Dzahn this sounds like it's something that ITS can help with (since it's on the google side of our email setup).

@DBu-WMF do you want to email techsupport@ with basically this same thing and see what they say? I can help/get involved if/when needed!

I have opened a ticker with techsupport. I will let you know if we are able to proceed once I get a response.

@DBu-WMF Any news on this? Should it stay open over here still?

Oops. I'm sorry. It was not. Let me review it again.

OK. Just reviewed. yes thi issue for the auto-reply look and feel was
resolved.

How was it resolved? Did ITS add an auto-responder for you in Google?

Dzahn claimed this task.

Actually ITS set it up as an out of office alert. It isn't perfect (a
person who responds more than once in 4 days will not get the second out of
office alert.) But it works well enough for our needs.

Cool, thanks for adding how it was resolved. That's valuable over having a ticket just resolved without that detail!