This task represents the work involved with understanding the current user experience of wikitext talk page-related notifications people receive from Wikipedia, across mobile and desktop web.
=== Backgroundcreating [journey maps](https://www.nngroup.com/articles/journey-mapping-101/) that lead the team to understand what opportunities exist for improving the current talk page notifications to make it easier for Junior and Senior Contributors to know:
1) When another person //is talking to them.//
In T264465, we will conduct usability test(s) to understand what Junior Contributors's experiences are with the current notification system.
This task is meant to be the "preamble" to said usability testing in so far is it will help us define things like: the tasks test participants may be asked to complete and the questions they may be asked to answer.2) When another person is saying something in //a conversation they are interested in..//
=== Artifact components
- What events are people getting notified about? //This information can be found in the [Notification spreadsheet](https://docs.google.com/spreadsheets/d/1MbLZKCc2Yy3q90Y78qSxUtBLLyGAzUm2oDHMeXVYq8g/edit#gid=0).//Journeys
- Which of these events must people opt-in to receive?
- Through what channel(s) are these notifications delivered? //E.g.//As part of this task, email and/or web (Alerts vs. Notices).//we will create maps of these two stories/journeys across desktop and mobile web...//
|Journey name|Journey //start//|Journey //end//|
- What do these notifications look like? //E.g. what content do they contain? What calls to action do they contain?//|---|---|---
- What happens when you click/engage with these notifications? //E.g. where are you taken?//
|**1)** Junior Contributor starts a new discussion topic on an article talk page| Junior Contributor wants to make their first edit to the article and they do not know how.|Junior Contributor feels confident editing the article in a way the the project and other editors will deem valuable.
|**2)** Senior Contributor starts a new discussion topic on a Junior Contributor's user talk page| Junior Contributor makes an edit to an article that defies Wikipedia's policies.|Junior Contributor thinks they have a better understanding for what //a// "good edit" of Wikipedia //can// look like and feels empowered to start making more of them.
=== Done
- [ ] An artifact is created that //shows// the current user experience of wikitext talk page-related notifications, across mobile and desktop web. //The "Artifact components" section above contains the kinds of questions this artifact should answer.//Journey maps are created for the two `Journeys` above.
=== References
//Below are some links that may be helpful as you think about this task. It is not exhaustive.//
- Spreadsheet listing the different notification people can receive on Wikipedia; last updated 2020: [Notification spreadsheet](https://docs.google.com/spreadsheets/d/1MbLZKCc2Yy3q90Y78qSxUtBLLyGAzUm2oDHMeXVYq8g/edit#gid=0).
- An over of how Notifications are configured at en.wiki: https://en.wikipedia.org/wiki/Special:DisplayNotificationsConfiguration
- An overview of Notifications offered by MediaWiki: https://www.mediawiki.org/wiki/Help:Notifications/Types