@Ejegg wording looks good to me, I'll leave @AMJohnson to chime in too!

Thanks @Ejegg! Good idea. :)

So I have two thoughts:

1. Would it be better to have them just email donate@ if they run into any trouble during the upgrade? Typically when donors have trouble on our standard donation form that's where we direct them.
2. Alternatively, if we want to encourage them to start a new one I think that looks framing looks good. I'd probably tweak it slightly and say something like.. Unfortunately, we were unable to locate a recurring donation to upgrade. To start a new monthly donation please click here.

The link itself we provide to donors to start a new recurring donation (currently) is: https://donate.wikimedia.org/wiki/Ways_to_Give#Monthly_gift.

Hope this helps. LMK if you need anything else!

@krobinson FYI. :)

The right URL for a new recurring donation should be a direct link to donate.wiki. This improves donors' experience, instead of having themlook for the link in Ways to Give.

Link = https://donate.wikimedia.org/w/index.php?title=Special:LandingPage&monthly=true

I suggest to have this line:

Unfortunately, we were unable to locate a recurring donation to upgrade. You can start new monthly donation or contact us for support on donate@wikimedia.org.

^ Like this option that gives them a link and also how to contact us for support should they need it. Thanks @MSuijkerbuijk_WMF!

Change #1020841 had a related patch set uploaded (by Damilare Adedoyin; author: Damilare Adedoyin):

[mediawiki/extensions/DonationInterface@master] RecurUpgrade: error message for donors with no upgradable recur

https://gerrit.wikimedia.org/r/1020841

Change #1020841 merged by jenkins-bot:

[mediawiki/extensions/DonationInterface@master] RecurUpgrade: error message for donors with no upgradable recur

https://gerrit.wikimedia.org/r/1020841