Flagging a few donors who had trouble upgrading in response to the recurring upgrade email that was sent out on 03/21.
First, flagging donor CID 397205 who received the recurring upgrade email on 03/21/2024 and noted that the "Link to increase giving didn’t work." We were able to recreate. Both of the upgrade links in the donor's email take you to this page with an error as shown in the screenshots below:
We also heard from a few additional donors who noted that they had trouble upgrading, but we were unable to recreate an issue with their donation links.
ZD Ticket # | CID | Comment | Tech Specs |
1461239 | 51838355 | I tried to increase my monthly donation and it wouldn't submit it. I also want to change it from a credit card to my debit card. I have tried to figure out how to do this with your website and couldn't. | Unknown |
1461161 | 54172937 | I received the following email from Wikimedia.org asking if I wanted to increase my donation. I clicked on the green link to increase my monthly donation from $4.50 per month by $5.50 to make a total donation of $10.00/month. Unfortunately after filling in the requested information the final link did not work. | Unknown |
1461014 | 12658493 | I’ve attempted to increase my monthly donation a couple of times but the links don’t work. | macOS Ventura 13.4.1 & Firefox |
1461408 | 8467494 | Hi, just want to let you know that I tried to put in a $2.50 monthly increase — I had to put in the amount — but when I clicked on update (repeatedly) nothing happened. So I just selected $1. Thought you’d want to know. | Unknown |
Will add additional examples should any other donors reach out reporting trouble.