Mails from tools are being marked as 'spam' by gmail
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	valhallasw
	Jul 6 2015, 4:35 PM

Description

18:15 <liangent> hmm found the bounces
18:15 <liangent> but they're in Spams
18:15 <liangent> it says "Why is this message in Spam? We've found that lots of messages from mail.tools.wmflabs.org are spam."
18:15 <liangent> in Gmail

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Status	Assigned	Task
Resolved	None	T104871 Mails from tools are being marked as 'spam' by gmail
Invalid	None	T54915 HTML email notifications caught by spam filters
Resolved	Legoktm	T58315 Set List-Unsubscribe header for email notifications (and maybe List-Help, List-Subscribe etc.)
Resolved	• chasemp	T58414 Get mail relay out of Yahoo! blacklist: apply to Yahoo for whitelisting bulk mail
Resolved	01tonythomas	T48640 Add proper email bounce handling to MediaWiki (with VERP)
Resolved	01tonythomas	T71019 Review and deploy BounceHandler extension to Wikimedia wikis
Resolved	01tonythomas	T74683 Rename br_user column
Resolved	• csteipp	T71099 Security review BounceHandler extension for deployement
Resolved	01tonythomas	T74686 BounceHandlerActions::handleFailingRecipient() SQL query
Resolved	01tonythomas	T74684 Inconsistent returns in BounceHandler
Invalid	None	T71098 Product review BounceHandler extension for deployement
Resolved	None	T74685 ApiBounceHandler improvements
Resolved	01tonythomas	T71101 Architecture review for BounceHandler extension
Resolved	aaron	T71100 Performance review BounceHandler extension for Deployment
Resolved	01tonythomas	T75083 Use MW style timestamps in the bounce_records table
Resolved	None	T71621 Deploy BounceHandler extension to beta cluster
Declined	01tonythomas	T92876 Deploy BounceHandler to group1 wikis (non-wikipedias)
Resolved	01tonythomas	T92877 Deploy BounceHandler everywhere (adding in wikipedias)
Open	None	T64704 Account creation by email often winds up marked as spam
Resolved	None	T58413 DomainKeys Identified Mail (DKIM) for wikipedia.org (and other projects)
Invalid	None	T106664 Set up role accounts and feedback loops (FBL) with all providers
Resolved	herron	T168467 Improve lists.wikimedia.org DMARC compatibility

Event Timeline

valhallasw created this task.Jul 6 2015, 4:35 PM

valhallasw raised the priority of this task from to High.

valhallasw updated the task description. (Show Details)

valhallasw added a project: Toolforge.

valhallasw added subscribers: valhallasw, liangent.

Restricted Application added a project: Cloud-Services. · View Herald TranscriptJul 6 2015, 4:35 PM

Restricted Application added a subscriber: Aklapper. · View Herald Transcript

Delivered-To: liangent@gmail.com
Received: by 10.194.122.129 with SMTP id ls1csp815676wjb;
        Mon, 6 Jul 2015 08:30:13 -0700 (PDT)
X-Received: by 10.140.217.147 with SMTP id n141mr59509712qhb.43.1436196611716;
        Mon, 06 Jul 2015 08:30:11 -0700 (PDT)
Return-Path: <>
Received: from mail.tools.wmflabs.org (mail.tools.wmflabs.org. [208.80.155.162])
        by mx.google.com with ESMTPS id 91si21187163qgo.20.2015.07.06.08.30.11
        for <liangent@gmail.com>
        (version=TLSv1 cipher=RC4-SHA bits=128/128);
        Mon, 06 Jul 2015 08:30:11 -0700 (PDT)
Received-SPF: pass (google.com: best guess record for domain of mail.tools.wmflabs.org designates 208.80.155.162 as permitted sender) client-ip=208.80.155.162;
Authentication-Results: mx.google.com;
       spf=pass (google.com: best guess record for domain of mail.tools.wmflabs.org designates 208.80.155.162 as permitted sender) smtp.mail=
Received: from Debian-exim by mail.tools.wmflabs.org with local (Exim 4.76)
	id 1ZC8LT-00058W-3m
	for liangent@tools.wmflabs.org; Mon, 06 Jul 2015 15:30:11 +0000
X-Failed-Recipients: -s@tools.wmflabs.org,
  and@tools.wmflabs.org,
  by@tools.wmflabs.org,
  date@tools.wmflabs.org,
  edits@tools.wmflabs.org,
  from@tools.wmflabs.org,
  Template-Dyk@tools.wmflabs.org,
  User-Liangent@tools.wmflabs.org,
  User-Liangent-adminbot@tools.wmflabs.org
Auto-Submitted: auto-replied
From: Mail Delivery System <Mailer-Daemon@tools.wmflabs.org>
To: liangent@tools.wmflabs.org
Subject: Mail delivery failed: returning message to sender
Message-Id: <E1ZC8LT-00058W-3m@mail.tools.wmflabs.org>
Date: Mon, 06 Jul 2015 15:30:11 +0000

Nemo_bis added a subtask: T54915: HTML email notifications caught by spam filters.Jul 23 2015, 10:41 AM

Nemo_bis added a project: Mail.

Nemo_bis set Security to None.

Are there other Gmail users whose mails from Tools get sorted into the spam folder?

One reason would be lot of failed deliveries arising from the labs domain making gmail consider *.wmflabs.org as spam.

Ricordisamoa subscribed.Aug 1 2015, 4:27 AM

valhallasw moved this task from Backlog to Ready to be worked on on the Toolforge board.Oct 4 2015, 11:02 AM

• Elitre subscribed.Oct 14 2015, 12:13 PM

The headers are okay - and passed SPF so that's not it.

Gmail uses strange heuristics to decide what to think of as spam, at least part of which includes how many people have junked email from the domain, and spamassassin-like tests. I've noticed in the past that email containing IP addresses, in particular, tend to be disliked by spam filter.

I'll try to see if we have a contact at Google we can poke about this.

Framawiki subscribed.Apr 19 2018, 9:09 PM

Transitioning this to closed as there has been no report of recurrence for several years. If the problem is still occurring please don't hesitate to re-open.

Peachey88 removed a project: Cloud-Services.Nov 10 2018, 8:25 AM

Peachey88 updated the task description. (Show Details)

Peachey88 edited projects, added Cloud-Services; removed Toolforge.

Framawiki removed herron as the assignee of this task.Nov 11 2018, 9:12 AM

JTannerWMF closed subtask T54915: HTML email notifications caught by spam filters as Invalid.Feb 7 2019, 2:46 AM

bd808 mentioned this in T249114: E-mails from noreply@pypi.org to tools.pywikibot@tools.wmflabs.org are not forwarded to certain recipients due to SPF.Apr 1 2020, 9:23 PM

bd808 mentioned this in T249237: Fix Cloud VPS and Toolforge mail servers to work with the modern internet.Apr 2 2020, 4:36 PM