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Updating transcode error
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Description

Hi when I click the Update transcode status button it brings up this error

Information icon
The website cannot display the page

HTTP 500

Most likely causes:
•The website is under maintenance.
•The website has a programming error.

I did it on this page https://commons.wikimedia.org/wiki/File:Sintel_movie_4K.webm

Please fix it.

Event Timeline

Paladox created this task.Aug 14 2015, 5:05 PM
Paladox raised the priority of this task from to Needs Triage.
Paladox updated the task description. (Show Details)
Paladox added a project: TimedMediaHandler.
Paladox moved this task to To sort on the TimedMediaHandler board.
Paladox added a subscriber: Paladox.
Restricted Application added a project: Multimedia. · View Herald TranscriptAug 14 2015, 5:05 PM
Restricted Application added a subscriber: Aklapper. · View Herald Transcript
brion added a subscriber: brion.Aug 14 2015, 5:29 PM
Restricted Application added a subscriber: Matanya. · View Herald TranscriptAug 14 2015, 5:29 PM
brion added a comment.Aug 14 2015, 5:34 PM

When I try it takes a long time, then gives me a 503 Service Temporarily Unavailable

If the purge is causing it to do something silly like re extract metadata from the source file it might be doing some horribly expensive copy operation (that's a huge file, multiple gigs) leading to the timeout...

Jdforrester-WMF triaged this task as Low priority.Sep 4 2015, 6:55 PM
Jdforrester-WMF moved this task from Untriaged to Backlog on the Multimedia board.Sep 4 2015, 6:58 PM
TheDJ moved this task from To sort to Transcoding on the TimedMediaHandler board.Oct 21 2015, 7:02 PM