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Should we remove name fields from WMF hosted part of WorldPay ESOP form?
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Description

Screen Shot 2015-09-21 at 2.44.52 PM.png (476×262 px, 64 KB)

The new WorldPay form includes the donor name in the iFrame. This makes our asking for the name redundant in the user experience, which will likely lead to some drop off. As far as we know, it's not possible to autofill this from the first name (@cwdent is following up)

We have 2 options as it stands:

  • leave as is, asking donor for their name twice
  • remove WMF field names, which we we for sending TY and future emails. This would result in a "stiffer" email experience. We can parse the names the same way we do with Amazon, but there's a chance for error.

Event Timeline

atgo raised the priority of this task from to Medium.
atgo updated the task description. (Show Details)
atgo added a project: Fundraising-Backlog.

@cwdent just wanted to confirm - I don't think I've seen anything from WorldPay. It's not possible to either suppress the field or autofill it from the first time we ask?

Otherwise, we're thinking about removing the WMF hosted fields at least for the initial tests and seeing how we do. We can hire a temp to correct the names that come in if it's an issue.

@atgo added that to the list of questions we have out to them, will update asap

@atgo from my perspective, doing a QA of the data after the 1 hour test
sounds fine to me. Can you remind me what rule we're using to split the
names? Is it after the first space?

I do think the French are more likely to have spaces in their first or last
names than our Amazon (US) donors are, so it'll be interesting to see how
this goes.

@atgo sounds like a fine thing to test, just one name. How much of a 'thing' is it that French donors use the firstnameLASTNAME caps protocol? I wonder if that could be coded into the parsing.

You mean changing it? That seems like a separate issue to me, since they'd
probably do that no matter which fields we use :)

I was thinking that if we have a single field for name and we receive "frenchDONOR" as first & last names (it seems like common usage in French to indicate first & last w/caps) we would assign last name based on what is all caps. But maybe this is just muddying things!

Making this a blocking task for the campaign ready version while we investigate.