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New Onboard's (Marc Brent) Email not working
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Description

Hi,

Sorry if I assigned to the wrong project, but I created the email mbrent@wikimedia.org last week and it still is not working. This person is starting today and I can't do his on boarding if his email is not working. Also, I've noticed that sometimes it takes 5 minutes, or it takes days for an email to start working (I send test emails). I was wondering if that process can go through faster (moving forward), because I also need to create new hire's wiki accounts.

Best,
Jo

Event Timeline

JCabanero raised the priority of this task from to Unbreak Now!.
JCabanero updated the task description. (Show Details)
JCabanero added a project: Mail.
JCabanero subscribed.

Forgot to add what I received in the bounce back email:

Delivery to the following recipient failed permanently:

mbrent@wikimedia.org

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain wikimedia.org by mx1001.wikimedia.org. [2620:0:861:3:208:80:154:76].

The error that the other server returned was:
550 Address mbrent@wikimedia.org does not exist

  • Original message -----

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;

d=wikimedia.org; s=google;
h=mime-version:date:message-id:subject:from:to:content-type;
bh=4FmPLp4iSzYKgn5PwfwjWYYUfy+poNFPFcUsutNcCw8=;
b=NjJqd/MCuh4aAEsJrvIUHn/72WRCihOJdyS/M72W1lmJVmn4De00oIC4CcRDtkq+X4
 KEDlO23IxOwRMdNgJ2zTF5v8oJ7lbmxox2eljYc0Mz+GoaD16EmtHdYb3ztKtugTqdPi
 di+2hdD0hJR+IrD1aRQy8N320ICqCnf5Zya9k=

X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;

d=1e100.net; s=20130820;
h=x-gm-message-state:mime-version:date:message-id:subject:from:to
 :content-type;
bh=4FmPLp4iSzYKgn5PwfwjWYYUfy+poNFPFcUsutNcCw8=;
b=Xjvj8Za23xPCFdDmoO62r+w7EbMOiCPWkxnRfO1efhs84+NT4GLQVaFa7i3A4WL1n0
 LqCEBWLxcpFoL29iKyC2c5AwbHV8jY0fkosMwZ7R9u3ZkpicRcRz+konuvQ0+heISWkD
 A9nSwrPjJdL0VHBDmZWCd0dFl4Au0c1HUOkSWQpK07d8z26V6oMBgQ92sCtDOR3b+qmc
 zvjvgMi5lkWCeVQeZiB8V5djtzSeuVQoMnk2PkERi44FM6HI31LQxm/Bcy1niUN+fDAX
 rJ59X7yVrnGUxPNF+UjmPpf2+Kyse508mp9SqBSBMv9NuWXpXt2EBTQH7UamtSPusWN6
 TVOA==

X-Gm-Message-State: ALoCoQkcEkj2BfZ0aSYD5wdNjSNRf6rsJ6iNH1DFLSclISO03IocRRcvm/MWp5ej1kPhXx6Urp1/
MIME-Version: 1.0
X-Received: by 10.28.182.11 with SMTP id g11mr23600844wmf.42.1449506794621;
Mon, 07 Dec 2015 08:46:34 -0800 (PST)
Received: by 10.28.26.208 with HTTP; Mon, 7 Dec 2015 08:46:34 -0800 (PST)
Date: Mon, 7 Dec 2015 08:46:34 -0800
Message-ID: <CAO8mK1vCOimxe48xvdHwJ_7KjhhRKy4Dd9ZhfGMk_U9=3F95-w@mail.gmail.com>
Subject: TEST
From: Josephine Gulingan <jgulingan@wikimedia.org>
To: Marc Brent <mbrent@wikimedia.org>
Content-Type: multipart/alternative; boundary=001a114b138297ed9e0526519967

TEST

*Josephine Gulingan*
I.T. Desktop Support
Wikimedia Foundation

IRC: josephine

*"Imagine a world in which every single human being can freely share in the
sum of all knowledge. That's our commitment." *

faidon lowered the priority of this task from Unbreak Now! to High.Dec 7 2015, 5:10 PM
faidon added a project: SRE.
faidon set Security to None.

So, we got an LDAP server in production that mirrors ldap1.corp.wikimedia.org. That is to avoid very expensive SMTP checks or high latency LDAP checks to OIT's LDAP servers .

And seems like that does not work anymore

host ldap1.corp.wikimedia.org ns1.corp.wikimedia.org
Using domain server:
Name: ns1.corp.wikimedia.org
Address: 198.73.209.11#53
Aliases: 

Host ldap1.corp.wikimedia.org not found: 5(REFUSED)

So, there is no way for production to get the new users. @JGulingan that probably is the reason for the problem reported. Can you look into it or should we submit a ticket with OIT ?

I can go create a ticket for Joel or Byron to go and take a look at it.

Thanks!!

DNS issue -- resolved -- please attempt to resync?

akosiaris claimed this task.

Resync done, uid has been imported, seems like resolved. Closing this