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New Onboard's (Marc Brent) Email not working
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Sorry if I assigned to the wrong project, but I created the email last week and it still is not working. This person is starting today and I can't do his on boarding if his email is not working. Also, I've noticed that sometimes it takes 5 minutes, or it takes days for an email to start working (I send test emails). I was wondering if that process can go through faster (moving forward), because I also need to create new hire's wiki accounts.


Event Timeline

JGulingan created this task.Dec 7 2015, 4:59 PM
JGulingan raised the priority of this task from to Unbreak Now!.
JGulingan updated the task description. (Show Details)
JGulingan added a project: Mail.
JGulingan added a subscriber: JGulingan.
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptDec 7 2015, 4:59 PM

Forgot to add what I received in the bounce back email:

Delivery to the following recipient failed permanently:

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain by [2620:0:861:3:208:80:154:76].

The error that the other server returned was:
550 Address does not exist

  • Original message -----

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;; s=google;

X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;; s=20130820;

X-Gm-Message-State: ALoCoQkcEkj2BfZ0aSYD5wdNjSNRf6rsJ6iNH1DFLSclISO03IocRRcvm/MWp5ej1kPhXx6Urp1/
MIME-Version: 1.0
X-Received: by with SMTP id g11mr23600844wmf.42.1449506794621;
Mon, 07 Dec 2015 08:46:34 -0800 (PST)
Received: by with HTTP; Mon, 7 Dec 2015 08:46:34 -0800 (PST)
Date: Mon, 7 Dec 2015 08:46:34 -0800
Message-ID: <>
Subject: TEST
From: Josephine Gulingan <>
To: Marc Brent <>
Content-Type: multipart/alternative; boundary=001a114b138297ed9e0526519967


*Josephine Gulingan*
I.T. Desktop Support
Wikimedia Foundation

IRC: josephine

*"Imagine a world in which every single human being can freely share in the
sum of all knowledge. That's our commitment." *

faidon lowered the priority of this task from Unbreak Now! to High.Dec 7 2015, 5:10 PM
faidon added a project: Operations.
faidon set Security to None.
Krenair added a subscriber: Krenair.Dec 7 2015, 5:12 PM

So, we got an LDAP server in production that mirrors That is to avoid very expensive SMTP checks or high latency LDAP checks to OIT's LDAP servers .

And seems like that does not work anymore

Using domain server:

Host not found: 5(REFUSED)

So, there is no way for production to get the new users. @JGulingan that probably is the reason for the problem reported. Can you look into it or should we submit a ticket with OIT ?

I can go create a ticket for Joel or Byron to go and take a look at it.


DNS issue -- resolved -- please attempt to resync?

akosiaris closed this task as Resolved.Dec 7 2015, 7:25 PM
akosiaris claimed this task.

Resync done, uid has been imported, seems like resolved. Closing this