Maniphest T120819

Don't move mail to info address for WMSE to junk
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	Ainali
	Dec 8 2015, 12:58 PM

Description

We have had a couple of invoices coming to our address info @ wikimedia. se that ended up in the junk queue and there was closed by other agents. Could a rule be setup that all mailed sent to that email goes to our queue?

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Ainali created this task.Dec 8 2015, 12:58 PM

Ainali raised the priority of this task from to Needs Triage.

Ainali updated the task description. (Show Details)

Ainali added a project: Znuny.

Ainali subscribed.

Restricted Application added subscribers: StudiesWorld, Matthewrbowker, Rjd0060 and 3 others. · View Herald TranscriptDec 8 2015, 12:58 PM

Can you please provide an example or two so we can look into it?

Yes, TicketID=8829340.

Steinsplitter moved this task from Incoming to Backlog on the Znuny board.Dec 8 2015, 4:47 PM

It would appear that the original message was routed to the probably-spam queue by the software due to the content of the email. When the probably-spam queue was being manually reviewed, as we do, this ticket was accidentally moved to the junk queue.

Are all tickets from this particular address being affected? Are there other customer addresses as well?

Is this still being worked on?

Restricted Application added a subscriber: TerraCodes. · View Herald TranscriptDec 27 2016, 1:39 PM

Closing as resolved since we got no reply (since dec. 2016) or futher report.

• OldUser02 moved this task from Backlog to Resolved on the Znuny board.Feb 22 2018, 9:59 AM

Don't move mail to info address for WMSE to junkClosed, ResolvedPublicActions

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Don't move mail to info address for WMSE to junk
Closed, ResolvedPublic
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