We have had a couple of invoices coming to our address info @ wikimedia. se that ended up in the junk queue and there was closed by other agents. Could a rule be setup that all mailed sent to that email goes to our queue?
It would appear that the original message was routed to the probably-spam queue by the software due to the content of the email. When the probably-spam queue was being manually reviewed, as we do, this ticket was accidentally moved to the junk queue.
Are all tickets from this particular address being affected? Are there other customer addresses as well?