| MBeat33 | |
| Dec 9 2015, 8:08 PM |
| F3172400: PP2015-12-28-07-47-45.png | |
| Dec 28 2015, 4:08 PM |
The donor in #180745 using an iMac with OS x 10.11.1 and the latest Safari in a private window reports: I select a one-off payment from the banner that appears at the top of a Wikipedia page, choose $20 and click the PayPal button and nothing happens.
We have seen additional tickets like this, but no screehshots or concrete feedback yet, but will add details here.
#191928 using Safari 9.0.2 on OS X 10.11.2:
"Whenever the popup donation screen comes up on Wikipedia, I try to click the PayPal button, or the Credit Card, button, and nothing happens! I have disabled all extensions that might be interfering with it. Please have someone on your technical team try this on Safari 9.0.2 (the latest version) and on Mac."
The donor in #200135 got a 404 error after entering their PayPal password using a "galaxy s6 phone, standard browser. Used both mobile and desktop version, used email link and direct from browser". We have seen about 4 unresponsive Paypal link errors per day for the past 2 weekes.
The donor in #200135 got a 404 error after entering their PayPal password using a "galaxy s6 phone, standard browser. Used both mobile and desktop version, used email link and direct from browser". We have seen about 4 unresponsive Paypal link errors per day for the past 2 weekes.
This seems like a different issue than the other, in which the button was unresponsive. What do you think?
Resolving: we have not seen this error persist, nor have we received useful feedback to help diagnose.