For some notifications, we'd like to remove the user name of the agent from the notification text, because the agent's identity doesn't need to be emphasized. The secondary link with the agent's user name (T121737: Add secondary link for the agent to some notification types) still tells you who the agent is.
Types with a user name in the text that we'd like to remove:
Types with a user name in the text that we'd like to keep:
T121661: Clean up lego message in user-rights notification already takes care of user-rights. For Flow we want to make larger changes, so that's a separate task as well.