When a donor emails Donor Services asking us to change their email address, DS can't simply go into Civi, find the contact record, and edit the email address. If they do that, Silverpop never gets notification that the old email address needs to be deleted, so we have seen donors complain because they are getting emails at the new and old address after being helped by DS.
Our workaround has been for agents to email me (ccogdill) whenever performing an email address update and tell me what email address I need to opt out of Silverpop. I've done about 20 of these in the past week, but there were more before I realized DS wasn't successfully opting out old addresses. Having to involve two people in one simple task, especially when it pulls me out of my own work so completely, is a shame.
Can we find a way for Civi to add an email address to the unsubscribe list when DS updates a contact record with a new email?