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[EPIC] Maintain, improve, and refine TPG's KPIs (Q3 CSAT)
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Description

  • Assess first CSAT open responses for 2 new KPIs (if we have an indication on strategy then check if CSAT needs to change) T122846
  • Draft new CSAT with new KPIs (sign off needed from all TPG) T122973
  • Administer new CSAT T122974

Event Timeline

JAufrecht raised the priority of this task from to Needs Triage.
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DStrine renamed this task from Maintain, improve, and refine TPG's KPIs to [EPIC] Maintain, improve, and refine TPG's KPIs.Jan 6 2016, 6:22 PM
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DStrine renamed this task from [EPIC] Maintain, improve, and refine TPG's KPIs to [EPIC] Maintain, improve, and refine TPG's KPIs (Q3 CSAT).Jan 6 2016, 7:07 PM
DStrine renamed this task from [EPIC] Maintain, improve, and refine TPG's KPIs (Q3 CSAT) to [EPIC] Maintain, improve, and refine and process TPG's KPIs (Q3 CSAT).Mar 17 2016, 9:17 PM
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KLans_WMF renamed this task from [EPIC] Maintain, improve, and refine and process TPG's KPIs (Q3 CSAT) to [EPIC] Maintain, improve, and refine TPG's KPIs (Q3 CSAT).Mar 30 2016, 8:31 PM
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3 new potential KPIs were identified sent out for input from stakeholders in Q3 CSAT survey. Additional work on refining these will be part of Q4 CSAT prep.