Once we decide on new KPIs to investigate, draft new question matrixes and add them to the CSAT template. This requires full TPG consensus.
Sign off:
- Kristen
- Joel
- Grace
- Max
- Kevin
- David
Once we decide on new KPIs to investigate, draft new question matrixes and add them to the CSAT template. This requires full TPG consensus.
Sign off:
| Status | Subtype | Assigned | Task | ||
|---|---|---|---|---|---|
| Resolved | • DStrine | T122845 Process Results from Q3 CSAT | |||
| Resolved | None | T122852 [EPIC] Maintain, improve, and refine TPG's KPIs (Q3 CSAT) | |||
| Resolved | • DStrine | T122974 Administer new Q3 CSAT | |||
| Resolved | • DStrine | T122973 Draft new Q3 CSAT with new KPIs (sign off needed from all TPG) | |||
| Resolved | • DStrine | T122846 Q3 CSAT: evaluate 2 possible new KPIs |