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Civi: can the Change Log be used to recover contribs that have been inadvertently deleted?
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Description

As a result of merging separate donor records, it appears that some donations have been deleted from Civi. The donor in https://civicrm.wikimedia.org/civicrm/contact/view?reset=1&cid=14806142 had three previous recurring donations, and we merged the donor records. Now we no longer see the 24 total contribs from three previous recurring donations GC IDs 3691024754, 4114417379, 5631603490 and only see the first contrib from the new one, GC 9501338837.

We can manually reenter the missing contribs, but are there ways to revert whatever happened and more importantly to use the change log (or another process) to determine what the error was that caused the donations to be deleted?

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Event Timeline

MBeat33 created this task.Jan 25 2016, 7:49 PM
MBeat33 raised the priority of this task from to Needs Triage.
MBeat33 updated the task description. (Show Details)
MBeat33 added a project: Fundraising-Backlog.
MBeat33 added subscribers: MBeat33, Ppena.
Restricted Application added subscribers: StudiesWorld, Aklapper. · View Herald TranscriptJan 25 2016, 7:49 PM

@MBeat33 is there a chance that the agent had multiple tabs open? That can cause issues like this.

great suggestion @atgo, I will see if that's the case. Thank you for pointing out T117632, @awight

mmodell removed a subscriber: awight.Jun 22 2017, 9:48 PM