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Expose mobile site users to existing material which explains Wikipedia
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Description

One identified problem from reading strategy was that readers don't understand how Wikipedia works.

Proposal: Make https://en.m.wikipedia.org/wiki/Wikipedia:FAQ/Readers accessible via side menu in mobile.
Duration: Run this for 2 weeks. Compare to click through rates of the existing "About Wikipedia" item in side menu. If numbers aren't significant, then after 2 weeks, we just link the FAQ for readers from the "About Wikipedia" link.
Rationale: Providing better clarity around how Wikipedia works in a visible way, and providing readers oriented information to where readers are.
Future plans: Find the best way to link Village Pump from FAQ page.

Event Timeline

Restricted Application added subscribers: StudiesWorld, Aklapper. · View Herald TranscriptFeb 26 2016, 11:49 AM
Moushira updated the task description. (Show Details)Feb 26 2016, 11:51 AM
Moushira updated the task description. (Show Details)
Jdlrobson added a project: Design.
Jdlrobson added a subscriber: Jdlrobson.

Needs design input.
Not ready for next sprint. Not enough time for discussion.

Also FYI clicks to the main menu are tiny (about 1% of all page views) and I have no idea how many people click privacy link etc so I'm sceptical about whether we'd learn much.

Thanks Jon. It is a simple design addition, so I am still hoping we can incorporate it in next sprint. Thanks!

Tgr added a subscriber: Tgr.Feb 26 2016, 8:08 PM

Compare to click through rates of the existing "About Wikipedia" item in side menu. If numbers aren't significant, then after 2 weeks, we just link the FAQ for readers from the "About Wikipedia" link.

I don't see the point of that. Clickthrough rates are going to be determined by the text and position of the menu item; they are a poor way of measuring whether the content was useful to the reader. Something like a quicksurvey at the end of the article ("was this information useful to you?") would be needed for that.

@Tgr: This is not meant to measure how useful, it is meant to measure if people care, and are able to find this kind of information at first place, without going through content details. Here is the logic:

  • If people click on the FAQ more than the tiny "About Wikipedia", then the visibility and positioning on the menu does help.
  • If people clicked the new menu items more or less the same time as "About Wikipedia", then we can either link the FAQ from the existing About, or else, explore further ways to make this information more visible.

Thanks Jon. It is a simple design addition, so I am still hoping we can incorporate it in next sprint. Thanks!

Hah! It's never a simple design addition. Currently the menu can only accommodate two links and to accommodate any more things in the menu we'd need to explore making it scrollable... not an easy task.

Note we are getting around 3000 clicks a day to Wikipedia:About
https://wikimedia.org/api/rest_v1/metrics/pageviews/per-article/en.wikipedia/mobile-web/user/Wikipedia:About/daily/20160201/20160214
1600 clicks to the disclaimer
https://wikimedia.org/api/rest_v1/metrics/pageviews/per-article/en.wikipedia/mobile-web/user/Wikipedia:General_disclaimer/daily/20160201/20160214

Compare that with 25,000 clicks for Special:MobileOption...
https://wikimedia.org/api/rest_v1/metrics/pageviews/per-article/en.wikipedia/mobile-web/user/Special:MobileOptions/daily/20160201/20160214

Would it not be better/cheaper to simply jump ahead and link to it from Wikipedia:About and measure clicks to the faq?

Hi @Jdlrobson,

Hah! It's never a simple design addition. Currently the menu can only accommodate two links and to accommodate any more things in the menu we'd need to explore making it scrollable... not an easy task.

If so, then this is a development issue, not a design one. I am a bit confused though, how did we accommodate Collections before?

It's a bit of both.
From what I understand you want to do this:


I'm not sure what @Nirzar things about shifting these links onto two lines.

On many phones these links will be below the fold and invisible. Here for example is an iPhone 4 screenshot when logged in on stable. Are we willing to sacrifice visibility of say the disclaimers link?


As @Tgr states clicks on the menu highly depend on position.

In beta positioning is much worse (we never really accommodated collections to answer your question :-):

I think the traffic to those links is so tiny and given the above problems I'm not sure it's worth the effort.
I wonder if the ideas here would be better folded into the planning around the design ideas in T117970 ?

Normally, for such a thing I'd look for consensus on [[MediaWiki talk:Sidebar]] (89 watchers).

Hi @Jdlrobson, no the ticket is about adding a "Help" item underneath "Settings", then add relevant reader info and links from the new menu item.

Linking from About Wikipedia is another option to avail relevant reader info, however, it comes with obviously much less visibility.

I strongly disagree that putting more links in navigation drawer is going to help with the goal of making people understand how Wikipedia works. I agree to the problem which we all know is true but this is definitely not the solution.

It's not the access to information that is causing the problem.

plus here's a counter task (by theDJ) to which i put up few mocks
T133899: Remove or move About, Discussion, Help links from media viewer panel

@Nirzar, actually, the problem is more diverse, if we considered that even after giving access to information from side menu, readers will be directed to the page that isn't mobile friendly, given the templates used.

As I see from @TheDJ 's ticket, this is not mainly about removing the item, it is more about "renaming" the item, which I can agree with. I already mentioned above that another option is to rename About, infor FAQ, or even "About Wikipedia", but given the low CTR, I wonder if availing this info from the tiny link, will make any difference.

Since we agree on the problem, do you have other possible suggestions to avail more info on how Wikipedia works, and its culture, from mobile?

@Moushira can we rename the task to the problem statement? so we can open up for discussion?

something like "educate mobile readers about how wikipedia works" and i do have couple of ideas around that.

Nemo_bis renamed this task from Link Wikipedia:FAQ/Readers from side mobile menu to Expose mobile site users to existing material which explains Wikipedia.Oct 30 2016, 8:15 PM

Good idea; done. One option, of course, is to restore/respect the normal sidebar, which hosts the links to the learning material that each wiki considers necessary for the users.

@Nemo_bis i meant, let's keep the task open ended.
adding links to the sidemenu is only one option. let's not restrict ourselves to that :)

there are other ways we can raise awareness. links to FAQ are not effective IMO
we can see that with engagement of regular readers with the sidebar options right now on vector.

I would rename the task as "Figure out ways to raise awareness of how wikipedia works" then split the task between goals such as

  1. let readers know that wikipedia edited by everyone
  2. remind readers about the freshness of the content they are reading
  3. provide ways to look behind the scenes of editing wikipedia

based on these goals, we can come up with solutions.

hmm, now that we have renamed the ticked, just sharing a releavant doc that I once put together here: https://www.mediawiki.org/wiki/User:Melamrawy_(WMF)/Mobile_Experience

We can have a mini session to discuss the topic during the dev summit?