Maniphest T129115

Document SLU (Service Level Understanding ) process
Closed, ResolvedPublic
Actions

Assigned To

None

Authored By

	• JAufrecht
	Mar 7 2016, 6:51 PM

Project Tags

Referenced Files

None

Subscribers

Description

Starting point: https://www.mediawiki.org/wiki/Service_Level_Understanding

Flesh out SOP enough that somebody else could do it
Include links to template documents
Make template schedule of meetings
Research Blake/Mouton approach mentioned/summarized in Schein
Consider modifying SLU method to incorporate Blake/Mouton

Related Objects
Search...

		Status	Subtype	Assigned	Task
		Resolved		• JAufrecht	T101207 Make improvements to the VisualEditor team's processes
		Resolved		• JAufrecht	T102571 [EPIC] Clarify and maintain service levels between VE and Stakeholders
		Resolved		• JAufrecht	T111226 Follow up on VE SLUs after the Engineering Offsite
		Resolved		None	T123145 [EPIC] TPG does "Other" work in FY2016Q3
		Resolved		• JAufrecht	T128932 [EPIC] Run Service Level Understanding exercise between VE and Research & Data
		Duplicate		• JAufrecht	T129116 Run VE/Analytics SLU
		Resolved		None	T129115 Document SLU (Service Level Understanding ) process

Event Timeline

• JAufrecht created this task.Mar 7 2016, 6:51 PM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptMar 7 2016, 6:51 PM

• JAufrecht added a parent task: T128932: [EPIC] Run Service Level Understanding exercise between VE and Research & Data.Mar 7 2016, 6:54 PM

• JAufrecht added a parent task: T129116: Run VE/Analytics SLU.Mar 7 2016, 6:56 PM

First draft added to https://www.mediawiki.org/wiki/Service_Level_Understanding

Also, template is https://docs.google.com/document/d/1xpk0OFyfBQySLH2vRDZ1NlNT0VtohxkhtIWF3JIf_MQ/edit#heading=h.eighufygage, should convert to Mediawiki.

• JAufrecht reassigned this task from • JAufrecht to • ggellerman.Mar 7 2016, 8:36 PM

• JAufrecht moved this task from To Do to Needs Review on the Team-Practices (This-Week) board.

Additional thought: at what point in the process would we want to include higher-level managers (i.e., that both teams report to). Some options:

early, during initial doc writing
at point where teams meet
never in person, but they look at the written materials
only if the teams decide to escalate a problem to them
never

Could we decide when to include higher-level managers on a case by case basis?

I reviewed the links...no comments to add to assigning back to you.

• ggellerman reassigned this task from • ggellerman to • JAufrecht.Mar 7 2016, 9:08 PM

• ggellerman subscribed.

• JAufrecht triaged this task as Medium priority.Mar 7 2016, 11:14 PM

• JAufrecht removed • JAufrecht as the assignee of this task.Mar 8 2016, 12:04 AM

• ggellerman closed this task as Resolved.Mar 10 2016, 10:09 PM

• ggellerman moved this task from Needs Review to Done on the Team-Practices (This-Week) board.