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Wiki-Mail sent but never delivered
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Description

I was notified by Echo at Meta-Wiki that @Syum90 sent me a couple of emails via the Special:EmailUser function, but I've never received any of those. He's tried to re-send those again via the Special:EmailUser function again, with the same result. This is a bit concerning since it was an OS request that I could not have performed if Echo didn't notified me about the emails, and I weren't familiar enough with the user to know where to find him so he could pass me the info again. I do not know if this is happening to more people or just to me. I'd appreciate if you could investigate the logs to see if there was any temporary or permanent problem, etc. Best regards.

Event Timeline

Restricted Application added subscribers: Zppix, Aklapper. · View Herald TranscriptMay 8 2016, 8:16 AM

Forgot to mention that this happened on May, 6. Here it is the discussion about this issue.

Might be a problem with BounceHandler taking in bounces from your mail id ? Is it a -@live or @yahoo account ?

If you share your email details privately, we might be able to check out the bouncehandler action logs, and see if we got any records there.

Hello, thanks for your reply.

Might be a problem with BounceHandler taking in bounces from your mail id ? Is it a -@live or @yahoo account ?

My account or the sender's one?

If you share your email details privately, we might be able to check out the bouncehandler action logs, and see if we got any records there.

If that will help, I can send you my mail address via Conpherence.

01tonythomas added subscribers: Reedy, Legoktm.EditedMay 8 2016, 8:43 AM

Might be a problem with BounceHandler taking in bounces from your mail id ? Is it a -@live or @yahoo account ?

My account or the sender's one?

Yours (the recipients). Since the emails to your id never arrived, there is chance that mails to your id would've bounced.

If you share your email details privately, we might be able to check out the bouncehandler action logs, and see if we got any records there.

If that will help, I can send you my mail address via Conpherence.

I think you should wait for someone with privileges like @Reedy/@Legoktm to arrive, and share the address with them, so that they can check through the logs.

@01tonythomas Thank you again. My account is not live or yahoo. I'll wait for instructions from Operations then.

Syum90 added a comment.May 9 2016, 6:59 AM

Hi, I can also share my email details if needed.

chasemp triaged this task as Medium priority.May 11 2016, 7:34 PM

I looked up @MarcoAurelio's email and the bounce logs associated with it, and we did in fact record bounces for that address on 2016-05-06 at 07:29:15 UTC and 07:48:13 UTC. I'm gonna dupe this into the main bug about EmailUser bounces. (FYI this doesn't appear to be a new problem, it's just that the notifications make it much more obvious that it's happening.)