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not being able to send emails via Special:EmailUser (Yahoo / GMail)
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Description

Today several users in fawiki, has reported to me that they are unable to use Special:EmailUser, and they are unable to send email or receive from others, I asked to two users to send a email to me, I got the notifcation that they have sent email to me via Special:notification but didn't receive the actual emails, to test again I tried to send an email to the same person via Special:EmailUser I was successful and I also received a copy for myself, It would be great if you could take a look to this

first email sender: fawiki user: Diako1971
second email sender: fawiki user:Rmashhadi


See Also:
T130723: Specific user with Yahoo address cannot use "email this user" function (unsubscribed after 5 bounces)
T134886: Special:EmailUser emails sometimes not delivered due to bounce
T136468: Cannot send any email via "Email this user" on ru.wikipedia.org
T137337: not being able to send emails via Special:EmailUser (Yahoo / GMail)

Event Timeline

Restricted Application added subscribers: Zppix, Aklapper. · View Herald TranscriptJun 8 2016, 7:10 PM
Luke081515 added a subscriber: Luke081515.

It seems like this is an wikimedia issue, and related to fawiki, since personally my wikimail today (from dewiki) got delivered.

@Mardetanha Would you be able to find out what domain the editors are using as their email provider? (e.g. Yahoo.com, Gmail.com, Mail.ru, etc. Not their personal address prefixes.)
Some of the other bug reports seem to indicate that these issues are only related to a few specific email providers, and it would be helpful to know if that is the case here. Thanks.

@Mardetanha Would you be able to find out what domain the editors are using as their email provider? (e.g. Yahoo.com, Gmail.com, Mail.ru, etc. Not their personal address prefixes.)
Some of the other bug reports seem to indicate that these issues are only related to a few specific email providers, and it would be helpful to know if that is the case here. Thanks.

I just asked and they both use Yahoo as their wiki email and mine is gmail.

fgiunchedi triaged this task as Low priority.Jul 12 2016, 10:05 AM
fgiunchedi added a subscriber: fgiunchedi.

there were indeed many exim queued messages around the time this issue was reported, are the delays still present?

there were indeed many exim queued messages around the time this issue was reported, are the delays still present?

yes

Huji added a subscriber: Huji.Jul 13 2016, 9:16 PM

If it helps, I received emails on a GMail account and always receive them, but I learn about having an email through Flow hours before I actually see it in my inbox.

Mehdi added a subscriber: Mehdi.Jul 18 2016, 4:31 AM
Aklapper renamed this task from not being able to send emails via Special:EmailUser to not being able to send emails via Special:EmailUser (Yahoo / GMail).Aug 11 2016, 12:02 PM