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Adyen Israel Hebrew form & autofill cardholder name
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@Pcoombe informed me that the form should autofill the donor's name as the cardholder, but it looks like it's not doing this. Fixing this will likely improve conversion rates.

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MBeat33 created this task.Jul 6 2016, 8:15 PM
Restricted Application added subscribers: Zppix, Aklapper. · View Herald TranscriptJul 6 2016, 8:15 PM

So, @Amire80 told us in T135416 that Israeli donors often will enter their name in Hebrew in the 'contact' form, then enter their name in latin characters for the cardholder name field. We made a special exception to show (and not autofill) the name box for Hebrew speakers, while we hide the box for all others.

Should we ask a few more folks from Israel what they'd expect?

Ppena added a comment.Jul 6 2016, 8:29 PM

That's a good point. Could we autofill but show anyways and give donors the chance to change if they want to?

DStrine added a subscriber: DStrine.Jul 6 2016, 8:32 PM

That's a good point. Could we autofill but show anyways and give donors the chance to change if they want to?

That's what we do by default on other forms.

+1 to @Ejegg's suggestion to ask other donors for feedback.

MBeat33 added a comment.EditedJul 6 2016, 8:53 PM

Ah, it's good to know the localization. I will ask two community members listed in Jessica's contacts doc what they would expect from a Hebrew form.

7/8/2016
One community member replied:
Automatic filling of the cardholder name to match the donor name would be great :-)

And the second added:
//Israeli credit card services usually accept your name in both Hebrew and English.
If you want the process to be more friendly in term of UX maybe the name should be automagically filled when you type both your name and surname.

BUT if the field already has text in it, the name won't be filled so after typing your name for the first time this field should contain your name in it but after that you're on your own :) //

A small sample but they are in favor of autofilling.