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Some users can't login or edit without proxy in Iran
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Description

@Darafsh was trying to edit Wikipedia using the android app but he couldn't save the edit, he tried to log out and login but that was unsuccessful but once he enabled proxy, he was able to login and edit.
People can reach wikipedia.org on that ISP at the same time. Maybe the Iranian government accidentally block something for the mobile service and/or the mobile tries to connect to Wikimedia commons (and since it's blocked) everything fails (which I guess it shouldn't in such cases).

It would be great to see how many users are affected via analyzing traffic.

Event Timeline

Ladsgroup created this task.Aug 6 2016, 8:45 PM
Restricted Application added subscribers: Steinsplitter, Aklapper. · View Herald TranscriptAug 6 2016, 8:45 PM
• MZMcBride subscribed.Aug 8 2016, 12:12 AM
Dbrant subscribed.Aug 24 2016, 7:51 PM

Is the user able to log in and/or edit on mobile web (instead of the app) without a proxy? We're not sure that this is an issue specifically with the app.

Dbrant added a subscriber: Tgr.Aug 24 2016, 7:51 PM
Ladsgroup added a comment.Aug 24 2016, 8:39 PM

The user says the web view also have issues:

pasted_file (800×480 px, 32 KB)

He says without proxy it stuck at this stage but when proxy enabled. It works without any issues.

Dbrant moved this task from Needs Triage to Tracking on the Wikipedia-Android-App-Backlog board.Sep 21 2016, 4:38 PM
• Niedzielski subscribed.Nov 9 2016, 7:47 PM

This doesn't sound like an issue that's specific to Android. Is there someone else we can tag on this to help @Ladsgroup and @Darafsh? Maybe operations?

Ladsgroup added a comment.Nov 12 2016, 6:57 AM

Since using the desktop view doesn't have any problems at the same time I guess Mobile-Content-Service ?

• Niedzielski added a comment.Nov 12 2016, 7:05 AM

Does search work? That's independent of the Content Service.

Ladsgroup added a comment.Nov 12 2016, 9:32 AM

I asked and it seems that search works.

• Niedzielski added projects: SRE, Mobile-Content-Service.Nov 16 2016, 6:49 AM

@Darafsh, are you on Wi-Fi, mobile cellular network, or mobile network with Wikipedia Zero (there should be a prominent notification when Zero is enabled)?

@Operations, @Darafsh is able to use app search functionality but the Mobile Content Service usage fails. Is there some routing magic that would cause the Content Service to be inaccessible in Iran or some debugging next steps?

Ladsgroup added a comment.Nov 16 2016, 6:54 AM

Iran is not participating in Wikipedia Zero. One thing is, It seems the issue got resolved in the past couple of days. It might happen again but not sure. I think it would be appropriate to close this task as resolved (which got resolved by the Iranian government)

• Niedzielski closed this task as Resolved.Nov 16 2016, 8:03 AM
• Niedzielski claimed this task.

@Ladsgroup, thanks for your diligence. I'm sorry it took so long to resolve one way or another.

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