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Issues manually merging records
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Description

I just tried to merge two contacts in Civi, here are the Civi IDs:

852698
15837862

It did the merge but then when I went to check it created a separate contact record and removed the contact information, see contact ID 15837862 for reference.

Also manual merging is very slow and timed out.

Event Timeline

Update I just tried to do the merge again and it worked ok but it would be good to keep an eye on this as @LeanneS has had some issues with manual merging also.

ggellerman moved this task from Triage to FR-Ops on the Fundraising-Backlog board.
ggellerman moved this task from FR-Ops to Sprint +3 on the Fundraising-Backlog board.
ggellerman moved this task from Sprint +3 to Sprint +2 on the Fundraising-Backlog board.

@RLewis and @LeanneS Please let us know if this happens again.

@DStrine we are still finding that some contacts are merging incorrectly. I've had a few in which either the wrong email address or mailing address gets merged.

@LeanneS per discussion yesterday - are you still hitting issues since that meeting. If so can you please send me the contact ids & detail of what happened?

DStrine raised the priority of this task from Low to High.Sep 13 2016, 10:51 PM

@Eileenmcnaughton it has been happening today. I was just able to recreate with CID 1880803. The duplicate contact email address was the one that remained after merging despite not checking "overwrite." Let me know if you need any additional info.

Change 311597 had a related patch set uploaded (by Eileen):
Further fix on address merging to support form override

https://gerrit.wikimedia.org/r/311597

Change 311597 merged by jenkins-bot:
Further fix on address merging to support form override

https://gerrit.wikimedia.org/r/311597

Change 311646 had a related patch set uploaded (by Eileen):
Further fix on address merging to support form override

https://gerrit.wikimedia.org/r/311646

Change 311646 merged by jenkins-bot:
Further fix on address merging to support form override

https://gerrit.wikimedia.org/r/311646

@Eileenmcnaughton I did 3 merges and they appeared to work correctly for me.

@Eileenmcnaughton - one thing Leanne and I thought would be helpful to assist in manual merging especially when there are numerous email addresses would be to add in the Primary Location check box for email addresses like we have for Postal addresses.

Do I need to create a separate task for this request?

Screen Shot 2016-09-21 at 10.55.53 AM.png (100×470 px, 21 KB)

Checked & this seems OK now