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Improve metrics of offline usage
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At the product tech onsite in September 2016, we had a session on “Offline”. One thing we quickly realized is that we have some unanswered questions on the usage of saved pages in our existing products:

How many people actually read “offline”?
How many people open pages they have saved previously from “saved” offline or not?
How many pages do users typically save in a single session?

Filling in these gaps could help us with the New Readers project as well as improving the offline feature across all platforms. Here is a straw man plan:

  1. Discus other questions we would like to answer here
  2. Create some new metrics to answer those questions
  3. File tickets to add new analytics to Android, iOS, and Web
  4. Setup some time in Q3 to review the data

Thoughts? Questions? 👍 or 👎?

Event Timeline

Thanks for writing the ticket, @Fjalapeno. For some additional context, we're going to be asking Wikipedia's Indian facebook followers about their offline behavior (not just with Wikipedia) this week. We're hoping to ask in the other new readers target countries, but don't have the audience right now

This may help us expose where our existing solution set doesn't meet the needs of users.

Here's some questions I'd love to have answered as a starting point:

  1. How often are saved articles read again when online?
  2. How often are saved articles read again when offline?
  3. Do people remove articles from their saved pages? Is there behavior that generally precedes this? (as in, do people tend to finish the article all the way through? or...?)
  4. How many articles are saved per user?
  5. How often do people open the app when offline? Is this dependent on if they have already saved pages?
  6. When opening the app, do users go straight to saved pages? What about when offline?

@Charlotte @JMinor I'm triaging tickets on the New Readers backlog. Are you tracking offline app behaviour? If yes, do we have the instrumentation to analyze the data to answer questions around offline use?

@AMuigai - Wow, this ticket is a blast from the past. The brief answer is no, Android isn't doing much at all to track offline behaviour because reading behaviour as-such has been a low priority since we've shifted to an editing focus, and if even the data indicated a change was needed we wouldn't have been in a position to do much about it because of our annual plan commitments. As to whether the instrumentation exists, I don't know, but I doubt it.

That being said, offline usage is something that we will start to become interested in again eventually - so heads up to @mpopov and @jlinehan that the requirement should be lurking in the back of their mind as they build the new event-logging framework.

AMuigai claimed this task.