Emails should be sent to his personal address so he can route them to his phone with fancy (and scary!) noises.
modules/icinga/manifests/monitor/ores.pp already lists team-ores as the contact group for the service checks, just like ores_labs_web_node.pp. What are we missing?
Eek. It looks like I *am* getting emails and they were just not being filtered appropriately. Thanks for looking @ArielGlenn