As someone doing program management, I would like to know how long it takes a task to go from creation to resolution (and/or "start work" to resolution), so that I can support teams in prioritizing, retrospecting, and setting expectations with stakeholders about their work.
Two approaches I can think of:
- The pure age of a task, with a timer that starts as soon as the task is created
- The age of a task after a certain criteria is met. For instance, a task might not be relevant just sitting in a backlog, but becomes relevant as soon as it is "pulled into" a Kanban board of some kind. I speculate that this could be done with a "start aging" toggle on a task, which could then be triggered by a column when it enters a new workboard.