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Maniphest T150511

db2035: RAID disk about to fail
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Description

Hello,

db2035 is showing this in icinga:

WARNING: Slot 0: OK: 1I:1:1, 1I:1:2, 1I:1:3, 1I:1:4, 1I:1:5, 1I:1:6, 1I:1:7, 1I:1:8, 1I:1:9, 1I:1:10, 1I:1:12, Controller, Battery/Capacitor - Predictive Failure: 1I:1:11

https://icinga.wikimedia.org/cgi-bin/icinga/extinfo.cgi?type=2&host=db2042&service=HP+RAID

And it looks so in the controller too

root@db2035:~# hpssacli ctrl all show config

Smart Array P420i in Slot 0 (Embedded)    (sn: 001438031205810)


   Gen8 ServBP 12+2 at Port 1I, Box 1, OK
   array A (SAS, Unused Space: 0  MB)


      logicaldrive 1 (3.3 TB, RAID 1+0, OK)

      physicaldrive 1I:1:1 (port 1I:box 1:bay 1, SAS, 600 GB, OK)
      physicaldrive 1I:1:2 (port 1I:box 1:bay 2, SAS, 600 GB, OK)
      physicaldrive 1I:1:3 (port 1I:box 1:bay 3, SAS, 600 GB, OK)
      physicaldrive 1I:1:4 (port 1I:box 1:bay 4, SAS, 600 GB, OK)
      physicaldrive 1I:1:5 (port 1I:box 1:bay 5, SAS, 600 GB, OK)
      physicaldrive 1I:1:6 (port 1I:box 1:bay 6, SAS, 600 GB, OK)
      physicaldrive 1I:1:7 (port 1I:box 1:bay 7, SAS, 600 GB, Predictive Failure)
      physicaldrive 1I:1:8 (port 1I:box 1:bay 8, SAS, 600 GB, OK)
      physicaldrive 1I:1:9 (port 1I:box 1:bay 9, SAS, 600 GB, OK)
      physicaldrive 1I:1:10 (port 1I:box 1:bay 10, SAS, 600 GB, OK)
      physicaldrive 1I:1:11 (port 1I:box 1:bay 11, SAS, 600 GB, OK)
      physicaldrive 1I:1:12 (port 1I:box 1:bay 12, SAS, 600 GB, OK)

   Enclosure SEP (Vendor ID HP, Model Gen8 ServBP 12+2) 378  (WWID: 50014380283DA699, Port: 1I, Box: 1)

   Expander 380  (WWID: 50014380283DA680, Port: 1I, Box: 1)

   SEP (Vendor ID PMCSIERA, Model SRCv8x6G) 379  (WWID: 500143803120581F)

Can we get 1I:1:7 replaced before it fails completely?

Thanks!

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Event Timeline

Marostegui created this task.Nov 11 2016, 7:17 AM
Restricted Application added a project: SRE. · View Herald TranscriptNov 11 2016, 7:17 AM
Restricted Application added subscribers: Southparkfan, Aklapper. · View Herald Transcript
Papaul triaged this task as Medium priority.Nov 15 2016, 4:38 PM
Papaul added a comment.Nov 16 2016, 4:51 PM

Dear Mr Papaul Tshibamba,

Thank you for contacting Hewlett Packard Enterprise for your service request. This email confirms your request for service and the details are below.

Your request is being worked on under reference number 5315014261
Status: Case is generated and in Progress

Product description: HP ProLiant DL380p Gen8 12 LFF Configure-to-order Server
Product number: 665552-B21
Serial number: USE4282HJ8
Subject: DL380p Gen8 - HDD Failure

Yours sincerely,
Hewlett Packard Enterprise

jcrespo moved this task from Triage to Blocked external/Not db team on the DBA board.Nov 17 2016, 3:18 PM
Papaul reassigned this task from Papaul to Marostegui.Nov 17 2016, 6:09 PM
Papaul subscribed.

@Marostegui disk replacement complete

Marostegui added a comment.Nov 18 2016, 7:11 AM

Hey @Papaul
That disk looks good now, but there is another one in predictive failure:

logicaldrive 1 (3.3 TB, RAID 1+0, OK)

physicaldrive 1I:1:1 (port 1I:box 1:bay 1, SAS, 600 GB, OK)
physicaldrive 1I:1:2 (port 1I:box 1:bay 2, SAS, 600 GB, OK)
physicaldrive 1I:1:3 (port 1I:box 1:bay 3, SAS, 600 GB, OK)
physicaldrive 1I:1:4 (port 1I:box 1:bay 4, SAS, 600 GB, OK)
physicaldrive 1I:1:5 (port 1I:box 1:bay 5, SAS, 600 GB, OK)
physicaldrive 1I:1:6 (port 1I:box 1:bay 6, SAS, 600 GB, OK)
physicaldrive 1I:1:7 (port 1I:box 1:bay 7, SAS, 600 GB, OK)
physicaldrive 1I:1:8 (port 1I:box 1:bay 8, SAS, 600 GB, OK)
physicaldrive 1I:1:9 (port 1I:box 1:bay 9, SAS, 600 GB, Predictive Failure)
physicaldrive 1I:1:10 (port 1I:box 1:bay 10, SAS, 600 GB, OK)
physicaldrive 1I:1:11 (port 1I:box 1:bay 11, SAS, 600 GB, OK)
physicaldrive 1I:1:12 (port 1I:box 1:bay 12, SAS, 600 GB, OK)

Can we get that one replaced too?
Thanks

Marostegui mentioned this in T150973: Degraded RAID on db2035.Nov 18 2016, 1:51 PM
Papaul added a comment.Nov 18 2016, 8:30 PM

Dear Mr Papaul Tshibamba,

Thank you for contacting Hewlett Packard Enterprise for your service request. This email confirms your request for service and the details are below.

Your request is being worked on under reference number 5315083894
Status: Case is generated and in Progress

Product description: HP ProLiant DL380p Gen8 12 LFF Configure-to-order Server
Product number: 665552-B21
Serial number: USE4282HJ8
Subject: DL380p Gen8 - HDD Failure

Yours sincerely,
Hewlett Packard Enterprise

Papaul added a comment.Nov 21 2016, 6:32 PM

Disk replacement complete.

Marostegui closed this task as Resolved.Nov 22 2016, 8:00 AM

All good now - thank you!

logicaldrive 1 (3.3 TB, RAID 1+0, OK)

physicaldrive 1I:1:1 (port 1I:box 1:bay 1, SAS, 600 GB, OK)
physicaldrive 1I:1:2 (port 1I:box 1:bay 2, SAS, 600 GB, OK)
physicaldrive 1I:1:3 (port 1I:box 1:bay 3, SAS, 600 GB, OK)
physicaldrive 1I:1:4 (port 1I:box 1:bay 4, SAS, 600 GB, OK)
physicaldrive 1I:1:5 (port 1I:box 1:bay 5, SAS, 600 GB, OK)
physicaldrive 1I:1:6 (port 1I:box 1:bay 6, SAS, 600 GB, OK)
physicaldrive 1I:1:7 (port 1I:box 1:bay 7, SAS, 600 GB, OK)
physicaldrive 1I:1:8 (port 1I:box 1:bay 8, SAS, 600 GB, OK)
physicaldrive 1I:1:9 (port 1I:box 1:bay 9, SAS, 600 GB, OK)
physicaldrive 1I:1:10 (port 1I:box 1:bay 10, SAS, 600 GB, OK)
physicaldrive 1I:1:11 (port 1I:box 1:bay 11, SAS, 600 GB, OK)
physicaldrive 1I:1:12 (port 1I:box 1:bay 12, SAS, 600 GB, OK)
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