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Update Light Engagement Survey with some tweaks
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Description

TODO:

  • Change “feedback” verbiage - "feedback" may have some baggage (eg performance reviews) for some respondents; suggested options: "We want your input. How are we doing? What could we do better? Are we doing what you want?"
  • Change “engagement” verbiage - Remove word "engagement" from the first ques: "For the support you are receiving from TPG for this engagement, please respond to how much you agree with this statement, or choose "Not Applicable."
  • Add "what's one thing that your TPGer could be doing better?" (or swap out another question)
  • Generally rename the “LE” and “ongoing LE” survey to use modern terminology: suggested “Engagement Survey”
  • The prompt “I think so far,...” probably doesn’t make sense for “permanent” engagements. I would be willing to pair wordsmith to find something more general.

Event Timeline

ggellerman triaged this task as Medium priority.
JAufrecht renamed this task from EPIC: Adapt Light Engagement Survey and deprecate CSAT to Adapt Light Engagement Survey and deprecate CSAT.Apr 10 2017, 7:50 PM
JAufrecht updated the task description. (Show Details)

@KLans_WMF what did we agree last week about the value of proceeding on this? Yay or nay?

@JAufrecht it seems sensible to backlog this for now until the dust settles and we understand what the need for the survey might be in the future.

JAufrecht moved this task from To Triage to General backlog on the Team-Practices board.
JAufrecht subscribed.
KLans_WMF renamed this task from Adapt Light Engagement Survey and deprecate CSAT to Update Light Engagement Survey with some tweaks.May 22 2017, 5:58 PM
KLans_WMF updated the task description. (Show Details)

Added "potential future changes" section to out LE wiki page, where the above proposed changes are documented. Motion to close this task.

https://www.mediawiki.org/wiki/Team_Practices_Group/Light_engagement_survey

ksmith subscribed.

The wiki page looks good to me, so moving to the Done column.

Can this task's status be set to "resolved" as it's in the "Done" column and has not seen updates for nine months?
Or is there more work planned/needed here?

Can this task's status be set to "resolved" as it's in the "Done" column and has not seen updates for nine months?
Or is there more work planned/needed here?

shrug