Page MenuHomePhabricator
Create Task
Maniphest T163878

Phabricator confirmation e-mail never arrives for @Raimund-Liebert-WMAT, leaving the account unable
Closed, ResolvedPublic
Actions

Description

I am behalf this on behalf of @Raimund-Liebert-WMAT.

He created his Phabricator account via MediaWiki.org OAuth login. After logging-in, the system asks him to confirm his e-mail address. He tried so repeatedly, but the confirmation e-mail never arrives. We double-checked the e-mail address and it is correct. We did check spam folder. One of his colleagues (@Annemarie.Buchmann) used the same e-mail provider, which potentially rules out the e-mail server refusing it.

We are a bit at loss. Would it be possible to check on Phabricator side whether the problem might be there?

Thanks :)

Interestingly, there is close to nothing you can do without a verified e-mail address − including changing it in your settings (as noted in T124351 and others), but also having the search bar to look through Phabricator for similar tasks ;-)

Related Objects

Event Timeline

JeanFred created this task.Apr 26 2017, 9:31 AM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptApr 26 2017, 9:31 AM
JeanFred added a subscriber: • mmodell.Apr 26 2017, 9:34 AM

(Tentatively tagging @mmodell as the Phahb expert − do feel free to remove yourself :)

Paladox subscribed.Apr 26 2017, 9:37 AM

Phabricator has a bug, see https://secure.phabricator.com/rPe2a94019b1f194d0101e3a4ef6885bc0c0e362a0 and https://secure.phabricator.com/D17785 though you said that he didn't receive the email so i doint think it's that one.

Paladox added a comment.Apr 26 2017, 9:38 AM

@mmodell can manually verify that account with bin/auth verify

• mmodell added a comment.Apr 26 2017, 6:56 PM

I just clicked "send welcome email" to attempt re-sending the message. If it still isn't working, let me know and I'll dig deeper.

Aklapper added a comment.May 5 2017, 12:16 PM

Could @Raimund-Liebert-WMAT provide feedback if this helped? For example via email to me?

JeanFred added a comment.May 5 2017, 2:45 PM

Thanks @mmodell and @Aklapper − I asked Raimund but il looks like that did not help :-(

Framawiki subscribed.May 5 2017, 5:54 PM
Aklapper added a comment.Jul 21 2017, 10:29 AM

Meh, tried sudo /srv/phab/phabricator/bin/auth verify @Raimund-Liebert-WMAT on iridium but I don't have sufficient permissions.

Not sure what went wrong (and if worth to investigate) but maybe @mmodell could just verify it and we can close this task?

Aklapper moved this task from To Triage to Administration (UI) on the Phabricator board.Jul 21 2017, 10:29 AM
Aklapper added a subscriber: Agruwie.Nov 30 2017, 10:25 AM

@Agruwie likely had the same problem (assuming Raimund also used a wikipedia.at address).

• mmodell added a comment.Nov 30 2017, 5:50 PM

@Aklapper: The auth verify command requires the email address rather than username. Do you know @Agruwie's email? I suppose I can look it up.

Aklapper added a comment.Nov 30 2017, 9:12 PM

Provided via private email.

Aklapper moved this task from Administration (UI) to Infrastructure on the Phabricator board.Aug 29 2018, 6:13 PM
Aklapper closed this task as Resolved.Jul 11 2023, 9:31 AM

Assuming this is obsolete as the account shows as verified nowadays. Please reopen if this is still an issue.

Content licensed under Creative Commons Attribution-ShareAlike (CC BY-SA) 4.0 unless otherwise noted; code licensed under GNU General Public License (GPL) 2.0 or later and other open source licenses. By using this site, you agree to the Terms of Use, Privacy Policy, and Code of Conduct. · Wikimedia Foundation · Privacy Policy · Code of Conduct · Terms of Use · Disclaimer · CC-BY-SA · GPL