Page MenuHomePhabricator

phab1001 hdd port a failure
Closed, ResolvedPublic

Description

When booting phab1001 to install the OS, it shows a hdd failure for port A disk.

Assigning to Chris for hard disk replacement (as system is under warranty.)

Event Timeline

I verified in bios that port A and port B do see the 2 disk drives, I did power off and back again. @RobH: can you please paste log or output from install so I can provide proof to Dell for the disk replacement.

Yep, attached the screen shot, it shows sata port failure A on every boot.

Screen Shot 2017-04-27 at 12.51.05 PM.png (1×2 px, 317 KB)

You may want to swap the disks around and see if it follows over to port B. It'll show during initial boot, after post but before PXE.

A new service request has been placed with Dell. I will update once the order has been executed.

Create Service Request: Service Tag 4LF7FB2

Confirmed: Request 947622575 was successfully submitted.

Received and swapped the disk in port A

Return tracking number is
USPS
9202394653012435442374
FEDEX
9611918 2393026 72192398