When trying to add this user to this programme as a facilitator, an on-screen message pops-up informing me that
There was an error: Sorry, Monika Wolting is not an existing user.
She most certainly is an existing user.
It's pretty urgent, as the project is on-going and the user really is an on-campus professor running the course.
Shani informed me that she's been having similar problems adding some users as participants.