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Maniphest T169286

labstore1005 A PCIe link training failure error on boot
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Description

labstore1005 has displayed this error on boot. It booted normally after pressing F1 but it's unclear if the system will reboot successfully without manual intervention.

UEFI0067: A PCIe link training failure is observed in PCIe Slot 6 and the link
is disabled.
Do one of the following: 1) Turn off the input power to the system and turn on
again. 2) Update the PCIe device firmware. If the issue persists, contact your
service provider.

Available Actions:
F1 to Continue and Retry Boot Order
F2 for System Setup (BIOS)
F10 for LifeCycle Controller
- Enable/Configure iDRAC
- Update or Backup/Restore Server Firmware
- Help Install an Operating System
F11 for Boot Manager

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Event Timeline

herron created this task.Jun 30 2017, 1:52 AM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptJun 30 2017, 1:52 AM
herron updated the task description. (Show Details)Jun 30 2017, 1:53 AM
Andrew added projects: Cloud-Services, Operations, DC-Ops.Jun 30 2017, 2:01 AM
Andrew added a subscriber: Andrew.

I tagged dc-ops because... have y'all ever seen something like this?

bd808 added a subscriber: bd808.Jun 30 2017, 2:07 AM

http://www.dell.com/support/manuals/us/en/04/dell-opnmang-sw-v8.1/EEMI_13G_v1.2-v1/UEFI-Event-Messages?guid=GUID-823669E3-2D7B-41B5-85F1-AF7A6BC11ACC&lang=en-us

UEFI0067

Message
    A PCIe link training failure is observed in arg1 and device link is disabled. 
Arguments
    arg1 = PCIe device 
Detailed Description
    A PCIe link failure is observed in the PCIe device identified in the message and device link is disabled. 
Recommended Response Action
    Do one of the following: 1) Turn off the input power to the system and turn on again. 2) Update the PCIe device firmware. If the issue persists, contact your service provider. 
Category
    System Health (UEFI = UEFI Event) 
Severity
    Severity 1 (Critical)
• madhuvishy added a subscriber: • madhuvishy.Jun 30 2017, 2:16 AM

We did another reboot to downgrade the kernel back to 4.3 and the error happened again.

chasemp triaged this task as High priority.EditedJul 3 2017, 5:47 PM
chasemp added subscribers: Christopher, chasemp.
In T169286#3393637, @Andrew wrote:

I tagged dc-ops because... have y'all ever seen something like this?

We had this server not come back with reboot a few times on its own so we are a bit scared of it atm :)

chasemp added a subscriber: Cmjohnson.Jul 5 2017, 7:08 PM

@Cmjohnson I ping'd the wrong chris before :) As of this moment labstore1005 is the standby, if you have time to look at this it would be great chris. Thanks.

Bstorm edited projects, added cloud-services-team (Kanban); removed Cloud-Services.Fri, May 31, 9:14 PM
Bstorm added a subscriber: Bstorm.

This is pretty old. We'll have to reboot it again to know if this is still happening. I suspect it actually isn't.

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