I'll also follow Max's suggestion and see if there have been any changes to EventLogging that might cause this... and I can do a quick query of the BH data directly from Hive, to see if things look different from there...
TTY soon, cheers,
On 30/08/17 10:39 AM, David Strine wrote:
Andrew or Elliott,
Is there anything we could suggest of investigate on our end?
On Wed, Aug 30, 2017 at 1:29 AM, Peter Coombe <email@example.com> wrote:
The iPad banners should be identical to mobile. The fact it's only happening on iPad makes me wonder if it's an issue with Safari.
On 29 August 2017 at 23:26, Maximilian Pany <firstname.lastname@example.org> wrote:
We noticed that something strange seems to be going on with the iPad BH reports (attached with mobile reports as a comparison): the most recent iPad BH reports for MY and ZA show only one donation each (the enBR report shows three donations), but the monitoring report shows 274 iPad donations for ZA and 128 for MY (and 110 for enBR). This mismatch seems to be restricted to iPad donations — we don’t see it for mobile or desktop donations.
This is nothing that seems obviously concerning from a fundraising perspective (since the monitoring report shows a reasonable number of donations), but we are wondering whether there might be a data storage/transfer issue with the iPad BH (event logging) data.
Are you aware of anything that recently changed with the way event logging data are handled? Or do you have another explanation?