Lost two-factor authentication recovery keys & device
Closed, ResolvedPublic

Description

Hi,

I have lost the two-factor authentication recovery keys and my device got reset due to hardware issue. I dont see an option to reset it myself though I have logged in on my browser to the home wiki.

My Username is omshivaprakash at kn.wiki. Please help.

Thanks
Omshivaprakash

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptSep 5 2017, 8:42 PM
jrbs added a comment.Sep 5 2017, 9:50 PM

Thanks, @MarcoAurelio !

@Omshivaprakash , please email ca@wikimedia.org from the email currently attached to your Wikipedia account. We can work from there.

Mentioned in SAL (#wikimedia-operations) [2017-09-05T23:33:04Z] <foks> 2FA disabled for Omshivaprakash (T175075)

jrbs closed this task as Resolved.Sep 5 2017, 11:34 PM
jrbs claimed this task.

@Omshivaprakash - you should now be able to log into your account. Thanks for your patience!