"Error: 404, Requested domainname does not exist" when accessing Commons categories/images; works on mobile page
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	Sumitsurai
	Dec 1 2017, 12:57 PM

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	F11116889: error-4.jpg
	Dec 1 2017, 12:57 PM

	F11116196: error-1.jpg
	Dec 1 2017, 12:57 PM

	F11116682: error-3.jpg
	Dec 1 2017, 12:57 PM

	F11116469: error-2.jpg
	Dec 1 2017, 12:57 PM

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Description

Wikimedia Commons pages are not loading properly. Please read below for the details.

When I open a category the page shows only text and no image thumbnails are loaded.

When I click on a image thumbnail, the image details page also does not show the image.

If I click on any of the image dimensions to open the image directly I get error message of Page not Found.

Sometimes when opening a category I get server maintenance page.

I am facing the problem for the past 5 days after I moved to the UK from India.

The pages are opening fine in mobile and also in laptop if opened with mobile URL.

Event Timeline

Sumitsurai created this task.Dec 1 2017, 12:57 PM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptDec 1 2017, 12:57 PM

Sumitsurai added a subscriber: Bodhisattwa.Dec 1 2017, 1:21 PM

Aklapper renamed this task from Commons image loading problem to "Error: 404, Requested domainname does not exist" when accessing Commons categories/images; works on mobile page.Dec 1 2017, 1:25 PM

Hi @Sumitsurai, thanks for taking the time to report this!

Cannot reproduce, being in Europe.
https://commons.wikimedia.org/wiki/Category:Dutch_Cemetery_in_Chinsurah shows images.
https://upload.wikimedia.org/wikipedia/commons/a/ab/A_Mausoleum_at_Dutch_Cemetery_-_Chinsurah.jpg also displays an image.

The pages are opening fine in mobile and also in laptop if opened with mobile URL.

That part, in combination with the error messages provided by Wikimedia servers, confuses me.

Does this problem also happen on the desktop page with your laptop when using a different internet connection?

(adding some related project tags to this task, but currently hard to say which triage basket this might be in, or if it's even in Wikimedia's scope)

Restricted Application added a project: SRE. · View Herald TranscriptDec 1 2017, 1:31 PM

Hi @Aklapper,

Does this problem also happen on the desktop page with your laptop when using a different internet connection?

Yes, I used two different connections. Happened the same for both.

It is strange- I cannot see changes on traffic patterns of errors it could be a network/isp issue affecting only a few users- but it is strange only uploads is affected, but not text or misc. It could also be a local dns or browser problem. Getting network (ping, traceroute) and traffic (curl) logs would be ideal to try to find a reason for the problem- there is help on how to get that at https://wikitech.wikimedia.org/wiki/Reporting_a_connectivity_issue

@Sumitsurai: Any news, following https://wikitech.wikimedia.org/wiki/Reporting_a_connectivity_issue ? Is this still a problem?

Ottomata triaged this task as Medium priority.Jan 16 2018, 7:39 PM

• ema moved this task from Backlog to Radar/Not for Service on the Traffic board.Jan 19 2018, 5:44 PM

Unfortunately closing this report as no further information has been provided.

@Sumitsurai: After you have provided the information asked for and if this still happens, please set the status of this report back to "Open" via the Add Action... → Change Status dropdown. Thanks!

"Error: 404, Requested domainname does not exist" when accessing Commons categories/images; works on mobile pageClosed, DeclinedPublicActions

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"Error: 404, Requested domainname does not exist" when accessing Commons categories/images; works on mobile page
Closed, DeclinedPublic
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