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Specific user cannot log in to meta.wiki
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Description

Hello there ! Please help, I am not able to login to [[meta.wikimedia.org|meta wiki]] using my global account. I have tried clearing all cookies of my browser but didn't get the result. Screenshots are attached. Thanks for your consideration.

Regards,
Tulsi

Event Timeline

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptDec 2 2017, 8:20 AM

Weird. I wonder if this is somewhat related to T181869.

Base added a subscriber: Base.Dec 2 2017, 12:39 PM

The second screenshot is something I have seen while experiencing T179941 (which I do not currently as my non-persistent linux distro is reset several times since reporting that task)

Aklapper renamed this task from Error login to meta.wiki to Specific user cannot log in to meta.wiki.Dec 2 2017, 1:37 PM

I will quote from T169261#3452695:

Authentication bugs are notorious for having similar symptoms with different causes, since the symptom is usually "I can't log in" or "I get logged out unexpectedly" and there are many things that can cause that, including actual MediaWiki bugs, browser bugs, mysteriously-corrupted cookies that never get enough information to be investigated, and user error such as blocking first- and/or third-party cookies from our sites. And then people tend to assume their problem is the same as someone else's.

Which is why we usually ask people with authentication problems to try several things:

  • Report exactly what happens, since "login submits successfully but I'm not logged in", "I'm logged in for the first page-view but logged out when I click any link", "'a loss of session data' when trying to log in", and so on all point to different causes. The last can even point to different things depending on when exactly in the process it occurs.
  • Clear all cookes and try again, to see if it's screwed-up cookies.
  • Log in using a different browser/device, to see if it's something screwed up in the browser.
  • Log in to a different account, perhaps even a newly-created account, to see if it's something wrong with the original account.
  • Capture the HTTP requests and responses so we can look for subtle signs of how exactly things are failing.

I will quote from T169261#3452695:
Authentication bugs are notorious for having similar symptoms with different causes, since the symptom is usually "I can't log in" or "I get logged out unexpectedly" and there are many things that can cause that, including actual MediaWiki bugs, browser bugs, mysteriously-corrupted cookies that never get enough information to be investigated, and user error such as blocking first- and/or third-party cookies from our sites. And then people tend to assume their problem is the same as someone else's.
Which is why we usually ask people with authentication problems to try several things:

  • Report exactly what happens, since "login submits successfully but I'm not logged in", "I'm logged in for the first page-view but logged out when I click any link", "'a loss of session data' when trying to log in", and so on all point to different causes. The last can even point to different things depending on when exactly in the process it occurs.
  • Clear all cookes and try again, to see if it's screwed-up cookies.
  • Log in using a different browser/device, to see if it's something screwed up in the browser.
  • Log in to a different account, perhaps even a newly-created account, to see if it's something wrong with the original account.
  • Capture the HTTP requests and responses so we can look for subtle signs of how exactly things are failing.

Bunch of thanks for the info Aklapper, I have logged in via another browser and it is working now. :)

Tulsi_Bhagat added a comment.EditedDec 11 2017, 6:12 PM

Again, something went wrong with my commons.wikimedia.org account. It's frustating. Please help !

Aklapper changed the task status from Open to Stalled.Dec 29 2017, 5:56 PM

@Tulsi_Bhagat: Please see T181876#3807602 and T181876#3807755. We cannot help without data that only you can gather.

Aklapper closed this task as Declined.Feb 6 2018, 12:28 PM

Unfortunately closing this report as no further information has been provided.

@Tulsi_Bhagat: After you have provided the information asked for and if this still happens, please set the status of this report back to "Open" via the Add Action...Change Status dropdown. Thanks!