The 4 onboard interfaces on cr1-eqsin (MX104) started to fail shortly after seeing (little) traffic.
This is not a blocker for the initial setup of the site, but is a blocker for sending users to that site.
A case has been opened with Juniper and after extensive troubleshooting they concluded that the midplane (aka, the whole box except linecards, REs and PSUs) needed to be replaced.
Their logistics departments gave us a 2 weeks ETA on Feb. 12th (so Feb. 26th).
I emailed them on Feb. 15th and Feb 19th for an update, with no replies.
Called their support today, they told me it was still with their planing team (aka. no replacement available yet), not possible to talk to that planning team, but one of their supervisors should call me back shortly.
Once we have a tracking#, I'll open a inbound shipping and remote hands task for Equinix to proceed with the replacement.
Instruction should be relatively easy:
- Save the output of show interfaces descriptions and show chassis hardware
- Downtime monitoring
- Label cables (or write down their labels/ports) as well as modules
- Power off the box
- remove the modules
- Swap the faulty box with the new unit
- Re-insert the modules in the same slots and re-cable
- Power on the box
- Verify good health, matching output with: show interfaces descriptions and show chassis hardware, monitoring, etc.
- Re-label the box cr1-eqsin
- Re-use the shipping box and included shipping label to send the faulty box to Juniper