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Update OTRS to the latest stable version (6.x.x)
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Description

The last update of OTRS has been made in through T74109. The upgrade was successful despite some bugs behind found.

Yet again, it would be great to update to the latest version (after a test period, like it was done last time).

Some fixes and features can improve the work of agents and the security of OTRS (2FA with T122220, bug with links T126759, security issue T187893, etc.)

See latest release notes.

Event Timeline

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptFeb 22 2018, 9:18 AM
Scoopfinder triaged this task as Medium priority.Feb 22 2018, 9:19 AM
Scoopfinder moved this task from Incoming to Backlog on the OTRS board.

The last update of OTRS has been made in through T74109

Last major version update (to version 5) yes; latest minor update task was https://phabricator.wikimedia.org/T183228 .

Scoopfinder triaged this task as Normal priority.

Hmm, do you plan to work on this task? (Asking as you prioritized this task.)

Scoopfinder raised the priority of this task from Medium to Needs Triage.Mar 30 2018, 9:44 AM

Scoopfinder triaged this task as Normal priority.

Hmm, do you plan to work on this task? (Asking as you prioritized this task.)

Woops. I wish I had the skills and the time to take care of it, but no its not the case. Reverting to Needs Triage

akosiaris triaged this task as Low priority.Apr 26 2018, 8:30 AM
akosiaris added a subscriber: akosiaris.

Since I 'll probably be the one to work on this, and I need to estimate the amount of work (both operationally as well as agent testing) the upgrade will take (last time it ended up being several months due to a large number of bugs). I 'll set the priority to low for now. I plan to start looking into the upgrade process around the time 6.0.10 comes out (~3-4 months) at which point I 'll hopefully have a good estimation of the amount of work required.

DC added a subscriber: DC.Jun 27 2018, 7:56 PM
Meno25 added a subscriber: Meno25.May 31 2019, 12:21 PM