Erik emailed me the following:

On Wed, Feb 28, 2018 at 12:22 PM, Erik Zachte <ezachte@wikimedia.org> wrote:

Hi Andrew, can I ask you again to help me with regaining server access?

Both my computers are freshly installed, desktop with Windows 10, laptop with Ubuntu 16.4. A new public key has been installed yesterday [1], but I haven't yet managed to confirm that it works

*Windows*
I lost my Windows Putty settings (as those were stored in the registry), but I copied earlier settings from an old mail thread. When I try to connect to thorium via bast1001 I get "incoming packet was garbled on decryption". We've been there before. But our hangout log from May 30 2017 doesn't mention the solution (as we switched to voice halfway).

*Ubuntu*
I also would like to connect from Ubuntu now (uncharted territory for me), and ssh ezachte@bast1001.wikimedia.org sends the right fingerprint which I accept, Then it says "connection to bast1001.wikimedia.org closed"

Can you please advice?

Thanks, Erik

[1] https://phabricator.wikimedia.org/T188335

@ezachte, as for the linux based access, have you read and tried: https://wikitech.wikimedia.org/wiki/Production_shell_access#Standard_config ?

For Windows, I'm not sure. We might need to real time chat again so I can look at server logs as you try to sign in.

Thanks @Ottomata, I just managed to ssh to stat1005 from Ubuntu. following advice on wikitech page

I (obviously) also regained access to phabricator. :-)

Thanks folks, and welcome back @ezachte.