Wikimedia Czech republic (WMCZ) want to use its own mail system for generic email address instead of OTRS queue firstname.lastname@example.org. On behalf of WMCZ I think that the following tasks should be performed:
- Redirect email@example.com to firstname.lastname@example.org and delete the OTRS queue
- If easy enough: Export all existing tickets and send the archive to me so we can import them
This request is approved by @Vojtech.dostal, the chairman. He will approve personally by adding a comment.
Thank you in advance,
Wikimedia Czech republic