Please see the proposed research/consultation described below. This pertains to In-Context Help and Onboarding, a project of the Collaboration team that will begin active development in July. Starting as soon as this April, I'd like to commence research, in order to better understand the way forward. It's particularly important we discuss the matters below with members of the Korean and Czech communities, with whom the New Editors Experience research began.
In-Context Help “Lessons” Consultation/Validation
What we need to find out: What information do new users need to succeed and what is the best way to give it to them? What subjects and approaches have experienced teachers found to be most valuable and necessary, especially on Korean and Czech wikipedias.
What type of subjects do we want: People at any wikis who have experience helping newbies: hosts at Teahouse, Forum des nouveaux and similar; teachers at WikiEdu; hackathon leaders, etc.
Thoughts about Approach: On the theory that people will have more detailed feedback when presented with concrete solutions/examples, Pau and I are compiling a list of needed lessons (and associated contexts/triggers), based on the New Editors research. Our notion is to show this to people and get their input/feedback.
- Ask chosen communities to help with translations of the presentation page
- Get feedback afterwards about the listed lessons and triggers
- Then follow up with especially interesting folks for interviews.
- When the feature will be in development, consider those communities as possible first users.
Chosen Communities
Korean, Czech, French, Arabic, Hindi Wikipedias
Open questions:
How do we interview non-English speakers?