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Consult a set of wikis new-user support and instructor types apropos 'In-Context Help'
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Description

Please see the proposed research/consultation described below. This pertains to In-Context Help and Onboarding, a project of the Collaboration team that will begin active development in July. Starting as soon as this April, I'd like to commence research, in order to better understand the way forward. It's particularly important we discuss the matters below with members of the Korean and Czech communities, with whom the New Editors Experience research began.

In-Context Help “Lessons” Consultation/Validation

What we need to find out: What information do new users need to succeed and what is the best way to give it to them? What subjects and approaches have experienced teachers found to be most valuable and necessary, especially on Korean and Czech wikipedias.
What type of subjects do we want: People at any wikis who have experience helping newbies: hosts at Teahouse, Forum des nouveaux and similar; teachers at WikiEdu; hackathon leaders, etc.
Thoughts about Approach: On the theory that people will have more detailed feedback when presented with concrete solutions/examples, Pau and I are compiling a list of needed lessons (and associated contexts/triggers), based on the New Editors research. Our notion is to show this to people and get their input/feedback.

  1. Ask chosen communities to help with translations of the presentation page
  2. Get feedback afterwards about the listed lessons and triggers
  3. Then follow up with especially interesting folks for interviews.
  4. When the feature will be in development, consider those communities as possible first users.

Chosen Communities
Korean, Czech, French, Arabic, Hindi Wikipedias

Open questions:
How do we interview non-English speakers?

Event Timeline

jmatazzoni renamed this task from Set up consultations with Korean and Czech new-user support and instructor types to learn about In-Context Help to Consultation with Korean and Czech new-user support and instructor types apropos 'In-Context Help'.Mar 14 2018, 9:56 PM
jmatazzoni renamed this task from Consultation with Korean and Czech new-user support and instructor types apropos 'In-Context Help' to Consult with Korean and Czech new-user support and instructor types apropos 'In-Context Help'.
jmatazzoni updated the task description. (Show Details)
jmatazzoni edited subscribers, added: dchen, Capt_Swing; removed: revi.

@jmatazzoni, a few questions:

  • what's the deadline?
  • do you have a preferred/predefined format for feedback?
  • how would you measure the success for that task?

In T189749#4053738, @Trizek-WMF wrote:

  • what's the deadline?

April would be great. End of May is acceptable.

  • do you have a preferred/predefined format for feedback?

I'd like to get the document translated and put out for comments (then how do I read them?) And then I'd like to follow up with a handful of interviews. That's my thought, anyway.

  • how would you measure the success for that task?

We get valuable input from Korean and Czechs. We build trust and buy-in among users on those communites.

Thank you @jmatazzoni. I see it as the following:

  • you create a document (survey? wiki page? with examples?) and we got it translated.
  • people get the survey though the ambassadors
  • you work on the replies and get free forms translated.

Concerning getting volunteers for interviews, that's a second step. We can call for volunteers in the survey, at the end of it.

Target are Czech and Korean Wikipedias. Do you plan to have that consultation open to other communities, like Arabic or French like we have discussed about?

Trizek-WMF renamed this task from Consult with Korean and Czech new-user support and instructor types apropos 'In-Context Help' to Consult a set of wikis new-user support and instructor types apropos 'In-Context Help'.Apr 4 2018, 6:02 PM
Trizek-WMF updated the task description. (Show Details)
Trizek-WMF raised the priority of this task from Medium to High.Apr 4 2018, 6:05 PM

After discussing with @jmatazzoni, we are opening the consultation a bit:

  • ko and cs are obvious candidates and their ambassadors are already helping
  • fr is bigger and has an active community around newcomers first steps
  • ar has an active help desk
  • hi is helping about workflows research

A message will be sent soon to those communities, announcing In-Context Help project, asking for help concerning translations of the project page and informing them about a possible consultation. Joe will review the pages to translate and I'll post the message when done.

@jmatazzoni can you confirm if the page is ready and the message can be sent? Thanks!

Trizek-WMF changed the task status from Open to Stalled.Apr 16 2018, 7:38 AM
Trizek-WMF lowered the priority of this task from High to Medium.

Lowering priority and stalling the task, while I don't have any more information to move on.

Declining while that project has been rescoped and is now handled (differently) by the Growth team.