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cp2006 memory replacement
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Description

This task was generated as a sub-task to T190540. On T190540, we discovered multiple cp systems in codfw with memory errors.

The hosts have undergone memory testing, and report fine. However, ECC errors in the SEL have lead us to want to replace dimms B2 and B6 in cp2006.

2018-03-23 14:55:12 	Multi-bit memory errors detected on a memory device at location(s) DIMM_B2.
2018-03-23 14:55:08 	A problem was detected in Memory Reference Code (MRC).
2018-01-08 07:59:09 	Correctable memory error rate exceeded for DIMM_B6.
2018-01-08 07:58:32 	Correctable memory error rate exceeded for DIMM_B6.
2018-01-08 07:58:24 	Correctable memory error rate exceeded for DIMM_B2.
2017-11-07 09:55:56 	Correctable memory error rate exceeded for DIMM_B6.
2017-11-07 09:55:42 	Correctable memory error rate exceeded for DIMM_B2.
2017-11-07 09:55:39 	Correctable memory error rate exceeded for DIMM_B6.
2016-06-01 15:52:24 	Multi-bit memory errors detected on a memory device at location(s) DIMM_B2.
2016-06-01 15:52:21 	A problem was detected in Memory Reference Code (MRC).
2016-02-06 06:30:51 	Correctable memory error rate exceeded for DIMM_B2.
2016-02-06 06:30:49 	Correctable memory error rate exceeded for DIMM_B6.
2016-02-06 06:30:47 	Correctable memory error rate exceeded for DIMM_B2.
2016-02-05 17:06:00 	Multi-bit memory errors detected on a memory device at location(s) DIMM_B2.
2016-02-05 17:05:57 	A problem was detected in Memory Reference Code (MRC).
2015-07-28 23:03:06 	Correctable memory error rate exceeded for DIMM_B2.
2015-07-28 23:03:03 	Correctable memory error rate exceeded for DIMM_B2.
2015-06-20 06:57:50 	Correctable memory error rate exceeded for DIMM_B6.
2015-06-20 06:57:49 	Correctable memory error rate exceeded for DIMM_B2.
2015-06-20 06:57:46 	Correctable memory error rate exceeded for DIMM_B6.

Event Timeline

RobH triaged this task as High priority.Apr 2 2018, 5:57 PM
RobH created this task.
RobH updated the task description. (Show Details)

Your Service Request
SR#: 963059814

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Dear Papaul Tshibamba,

Current Status:

This e-mail serves as confirmation that you have successfully scheduled an onsite service appointment for the following time:

4/5/18 8:00am to 6:00pm

What's Next:

Checking on Status or Updating Service Appointment

You can visit the Support History Page at any time to check for status updates and additional information related to both your service request number or dispatch number listed below. Any changes or cancellations to your service appointment must be made by 11:59pm (local time), the business day before your scheduled appointment.

Service Request Information:
Dispatch Information: Customer Information:
Dispatch Number: 351594756
Service Tag: 7M99F42
Service Request Number: 963059814
Express Service Code: 16583288258
System Type: POWEREDGE R630,PROWL

Contact Name: Papaul Tshibamba
Alt Contact Name:
Address: 1649 W Frankford Rd Attn Papaul on 214 772 7488,
City, County, Postal Code, Country code: Carrollton, TX, 75007, US

The Dell tech call saying he couldn't make it for today. This is now schedule first thing Monday morning .

DIMM B2 replaced
DIMM B6 replaced

Server is back up

Re-pooled into service.