Collaborative inboxes could be used to fill some of the functions of OTRS and to make functional adresses more easy to manage.
This ticket aims to explore/collect the needed settings and various options, choices available
- Check if the group "emails" are mailable from the outside. If so add a filter to make them bounce.
- Check if collaborative inboxes are mailable from the outside. If not make it so.
- Create collaborative inbox for info[AT]wikimedia.se
- Requires dealing with the existing legacy info[AT]wikimedia.se user account instructions
- Find a solution for other info@ addresses
- Look into solutions for non-info functional addresses
- Stopgap solution - make sure recipients are all GSuite controlled wikimedia.se accounts (i.e. not the redirects in Loopia)