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Decide whether to point replies to Notifications / etc. e-mails from a black hole to OTRS in Wikimedia production
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Jdforrester-WMF changed the task status from Open to Stalled.Aug 20 2018, 8:13 PM
Jdforrester-WMF created this task.
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Scoopfinder moved this task from Incoming to Backlog on the OTRS board.Aug 21 2018, 8:43 AM
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Like in it's own queue(s)?

Well, probably they should be their own queues, even if it will then be handled per-language by the same existing groups. But before that it would be interesting to know the volume of such emails, and the types. Keep in mind that for certain emails (eg. a password recovery), maybe we don't want to blindly add such replies (probably containing the temporary password) into OTRS without a clear usecase.

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Growth-Team discussed in triage this week, we would like to get to this in Q3.

JTannerWMF moved this task from Q2 2019-20 to Q1 2019-20 on the Growth-Team board.Jun 17 2019, 6:52 PM
JTannerWMF moved this task from Q1 2019-20 to FY 2019-20 on the Growth-Team board.Jul 5 2019, 8:41 PM
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We will return to this with the a future project, Engagement Emails.