|Open||None||T213986 [EPIC] Growth: Engagement emails|
|Stalled||None||T202325 Decide whether to point replies to Notifications / etc. e-mails from a black hole to OTRS in Wikimedia production|
|Stalled||None||T202326 Measure the number and nature of replies to Notifications / etc. e-mails in Wikimedia production|
|Open||nettrom_WMF||T202329 SRE query: Is it possible to measure how many e-mails are sent to "black hole" e-mail addresses?|
Well, probably they should be their own queues, even if it will then be handled per-language by the same existing groups. But before that it would be interesting to know the volume of such emails, and the types. Keep in mind that for certain emails (eg. a password recovery), maybe we don't want to blindly add such replies (probably containing the temporary password) into OTRS without a clear usecase.