iThenticate not permitting logins for CopyPatrol
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	• Niharika
	Oct 1 2018, 7:16 PM

Description

CopyPatrol hasn't had any new reports in almost a day.

I couldn't find the right log file on toolforge but on trying to login to ithenticate, I see:

Please contact your account administrator with the code E503
Sorry, failed to log in.

Note: Apparently it's because the account expired. I should read more email.

Mentioned In: T319123: CopyPatrol is down - expired iThenticate account
T256501: CopyPatrol has stopped
Mentioned Here: E503: Security review of 2FA login on iOS app

• Niharika triaged this task as High priority.Oct 1 2018, 7:16 PM

• Niharika created this task.

Restricted Application added a subscriber: Aklapper. · View Herald Transcript

@eranroz Do you have any idea about this? Last time we ran out of credits it didn't block logins.

Thanks for the quick response from ithenticate, the account re-activated, should work now.

Seems to work now. Thanks!

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