Page MenuHomePhabricator

Contact number of some WMDE staff should be avalible to SRE/RelEng
Closed, ResolvedPublic

Description

When ores went down for three hours at 7am (Berlin time), no one contacted the team and if I didn't have IRCCloud app on my phone, this outage probably would have been two hours longer. SRE/RelEng should have access to phone numbers of several WMDE staff who are responsible or on-call for production services.

The other way around also hold true. WMDE staff don't have access to contact list because they don't have access to officewiki. Technically WMDE staff who have access to prod can get it via mwscript getText.php officewiki 'Contact List' but that doesn't seem nice.

(Adding managers of the teams)

Event Timeline

I take it on me. I've briefly talked about this topic with @greg during Technical Conference. We'll get some contact channel. I am not sure about the phone number, but we'll get something figured until the end of 2019, I hope and belive.

Let me know if there's anything I can do, for now I'll just watch and respond as needed :)

I take it on me. I've briefly talked about this topic with @greg during Technical Conference. We'll get some contact channel. I am not sure about the phone number, but we'll get something figured until the end of 2019, I hope and belive.

end of 2019? Isn't it a little bit too far?

Halfak raised the priority of this task from High to Needs Triage.Feb 19 2019, 10:30 PM
Halfak moved this task from Unorganized to Lift Wing on the Machine-Learning-Team board.

wikidata-emergency@wikimedia.de email address is meant to be used as a means of reaching WMDE staff in cases of an emergency. The email address exists and has been communicated to the WMF a year ago. Apologies for not reflecting this on this task.