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Help panel: create AbuseFilter to make sure help desk responders ping the newcomers
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Description

The help panel is a feature that allows newcomers to post questions directly to their wiki's help desk while they are in the middle of editing a page. This feature idea would also be applicable for the mentorship and help modules of the newcomer homepage, which also allow newcomers to post questions directly.


Today in a conversation with @Urbanecm, @Trizek-WMF, and @MMiller_WMF, we were talking about best practices to make sure that newcomers get their questions answered in the help desk. One of the most important things is that the responders ping the newcomer, because the help panel tells the newcomer to watch their notifications or email inbox for a reply. If the responder doesn't ping the newcomer, they will likely never find out about the response.

@Urbanecm had the idea that an AbuseFilter could be set up to restrict responders from posting without it containing a ping. If he wants to set it up for his wiki, that is great.

@revi -- do you think this could also be good in Korean Wikipedia?

Event Timeline

revi added a comment.Jan 11 2019, 3:59 PM

It probably is a good idea, but I don't know enough Abusefilter to write such complex logic. I'll ask an experienced local user if he can do that.

revi moved this task from Incoming to Doing on the User-revi board.Jan 11 2019, 3:59 PM
revi moved this task from Doing to Radar on the User-revi board.Jan 23 2019, 7:19 PM

The Growth team is considering this task for the hackathon. We're happy to collaborate with other participants on this.

MMiller_WMF updated the task description. (Show Details)Thu, May 16, 7:54 PM