When I submitted questions via the help panel from my mobile device (Safari on iOS 12.1.2), I clicked "View your question on the Help Desk". Though the URL was correct, my question was not on the page once it opened. The question was there when I opened the page on mobile, but not on my phone. In the screenshot below, you can see in the green bar that the page was edited by me, but that my question isn't there. The most recent questions are from weeks ago, even though many were added in the minutes/hours before this screenshot was taken.