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Some users not able to use quick search
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@CaitVirtue is having trouble searching for anything in quick search. I think it is saying some thing about the connection being lost. @CaitVirtue can you describe this?

Event Timeline

DStrine created this task.Feb 19 2019, 8:49 PM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptFeb 19 2019, 8:49 PM
CaitVirtue added a comment.EditedFeb 19 2019, 9:44 PM

When I use quick search, with the Name radio button selected, and type in Virtue, Caitlin:

  1. I get the correct results showing in the preview pop up box (screenshot 1)
  2. But when I hit enter to see the results, I get a time out error (screen shot 2)

This is especially problematic because the Last Name search doesn't work since the update (we already knew this). So effectively, we can't reliably search by name at the moment

I'm also getting this timeout response when I try searching name.

Eileenmcnaughton added a subscriber: Eileenmcnaughton.

I just hung out with @CaitVirtue & disabling the KAM extension resolved it

Wouldn't you know I could replicate it on the call but now I'm trying to log upstream I can't!

I will keep trying but in the meantime I logged an issue Caitlin pointed out -

and found there is already an issue for the double magnifying glass -

Alright issue for lack of visibility on what you are searching for

@CaitVirtue I finally figured out how to replicate it reliably - & presumably what you were doing differently from other people - it seems once you did a search then used it again from the search results page it retained your previous criteria in the page - probably other people were searching & then clicking through to the contact.

Anyway - I've recorded an issue upstream -

In the meantime we'll leave it turned off - KAM is going to be 'always on' in a release soon but hopefully we've done enough bug reporting that when we upgrade to that it will be seamless.

Shall we close?

@CaitVirtue shall we close this now?

Yes, I think we're good for now. Thank you!

Eileenmcnaughton closed this task as Resolved.Mar 1 2019, 8:53 PM